My name is Sawan
I am an Airtel Subscriber from past 8 years ( Since i started my engineering in Computer Science). Used pre paid in past but from past 1 year i am using a post paid connection.
I am a free lancer so have a lot of work with internet and phone.
I took my post paid connection with airtel and activated all plans necessary. Normally i had my bills like 300 or 250. But after 3G came in existence I opted for a plan of 100Mb for 100Rs.
Since this day i am facing the problem and the most renowned cell market is getting corrupt in my eyes (my friends went for Idea My Gang, but I continued with Airtel, and I am ashamed now)
The month I opted for 3G, my bill was 1300/-, I called customer support and asked that my daily bill says that I have a bill of 350/- on midnight and next day says that i have bill of 1200/-, customer service told, "Sir IT WILL BE ADJUSTED IN THE BILL"
My bill arrived and was of 1300/-
Called customer service and Reply "Sir, by default, your AIRTEL LIVE service was activated so I am deactivating it" You charge me 100/- and call me to establish 3G on phone and then you tell me your Service was activated.
Guy told me, I AM LOGGING A COMPLAIN AND YOU WILL RECEIVE A CALL BACK
I never got a call back, i did not pay the bill and the next call I got was from recovery agent, I told him complain no. and he said "Please pay the bill and we will look into this".
Paid and never got response
NOW COMES THE REAL TROUBLE
I applied for Airtel Internet
Guy came to my house filled up the form and took the money
Told me that please disconnect all the internet you have, it will cause problem. I am a computer engineer (Networking) so asked them, what the hell they are saying, they said that we are in FIELD work so we know better.
I did as they had told, but 2 weeks passed Had no call from them, I called the person he said BOX at your location has troubles, will replace it and give you a call"
I called customer service and they asked for CAF which i said is my room address,
Person asked me it is wrong and need to confirm from the person who came at my place
After a week I gave them a call and he said, POINTS ARE NOT AVAILABLE, WAIT FOR 2 months
I called customer support, and they logged in a request for INTERNET CONNECTION.
Guy came to my house and when i showed him the papers he said " THE GUY WHO FILED THIS IS FROM OUR OFFICE, I WILL CHECK AND LET YOU KNOW " I asked him about CAF No. He said " THIS IS ALL BULLSHIT, WAIT FOR HALF AN HOUR"
This time I had a Request No. so called customer support, next day I recived a call from Complains and he conference my call to the person who came at my place,
I got Repply " You will get your money back, no box available"
Now every day I get calls from complain department who say we are sorry
JUST TELL ME ONE THING, I HAD MY INTERNET RUNNING FINE, WHY THE HELL THEY HAD TO TURN OFF MY INTERNET WHEN THERE WQAS NO BOX IN MY AREA, WHO WILL PAY 1500 NOW,
I DONOT NEED THOSE 500 BACK, I NEED THAT INTERNET CONNECTION WHICH T HEY HAD PROMICED AND ALSO THIS 1500 FOR MY reestablished INTERNET CONNECTION
THIS IS NOT DONE.
If your box is not working, establish a new one
AIRTEL should have a log of all connections and they should be updated of the fact that points are not available
If not then this is cheating that you take money and tell after a month that we do not have points available so take your money back
I donot want my money, no sorry, no calls, no internet, just an explanation of the fact, what is wrong?