I purchased two Kurl -on Mattresses (Furno bed) from M/S B.G. Stores, New Market, Dibrugarh, Assam. After using it for few months, the mattress got flattened and the stitchings got removed. Due to the change of shape of the mattress we have started getting pain and stiffness on back (spondylitis). I lodged a complaint to the company through their website and I received a phone call from their representative informing me that thay will come and if necessary the material will be replaced. After few months of waiting I lodged a second complaint (Referrence Number: RF04837) but this time, there is no response from the company.
Then I verbally informed the store from where I have purchased the material about the problem I have faced.
The money should be refunded as the replaced one will also have the same problem.
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