M.Chandramohan,
Aircel Mobile No.: 9965126292.
Sub.: Refunding of taken charges without my permission - Reg.
Ref: My Compliant No. is SR1 - 3671743991.
Sir,
With due respect, I am Chandramohan. M & working with Audit Firm. Actually i did not active any VAS from Aircel Service Provider. But they taken a charges from my Account without my permission and also without the intimation. I was compliant about above said on 04.02.2011 and also had compliant No.. Aircel Service Provider's staff said that your compliant was noted and this problem is solved with two days. Like that 5.02.2011 I have received a message from Aircel Service Provider like"Dear Customer, Your SR 1 - 3671743991 has been successfully on dated 5/2. To know more about Self Service options sms HELP to 121". They have impose a charge on 6/2 for INR.30, Again i compliant to Aircel service Provider's Staff (Customer Service Center), they said that sorry sir we have no option for Refunding a fund. So Please protect a consumer from like these service providers for imposing a charge without permission/intimation of consumer/customer. And also they have maintained two Accounts for each Mobile Number. what is the purpose of these two Accounts of one mobile number. this also going to be a scam. It is not my compliant and also not my duty. So please rectify the mistake of service provider and also recover a rights of customer from service provider.
I hope to see the urgent response from your side. And also how to get my tape of conversation with the Aircel service provider's staff.
Thanking you,
Yours truly,
Chandramohan. M
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