ALL THE EMAILS ATTACHED HAVE BEEN MAILED TO THEIR ID AND ALSO SENT TO THEIR CONTACT US TAB:
I placed an order on 9th February i.e. Order #9937 for fishes.
My order details is as follows:
Order Information - Order #9937
Qty. Products Total
2 ea. Blue Shrimp Rs.44.10
2 ea. Chameleon Shrimp Rs.39.97
2 ea. Dwarf Green Shrimp Rs.39.97
1 ea. Flounder Fish Rs.65.46
2 ea. Green Rocket Shrimp Rs.59.26
2 ea. Lightning Shrimp Rs.71.66
1 ea. Powder Blue Cichlid Rs.175.02
2 ea. Rainbow Shrimp Rs.39.97
2 ea. Rainbow Snake Head (Channa Bleheri) Rs.175.02
1 ea. Red Lobster Rs.316.96
2 ea. Black Shrimp Rs.33.07
2 ea. Spider Shrimp Rs.71.66
%%%%%%%%%%%%%_
Rs.1, 132.12
:
I wrote to them again and again but to no avail. Despite repeated reminders and messages on their site they didnt respond clearly. Everytime there was a response that said next week.
Finally I asked them to cancel the order and refund the money as they were postponing it again and again.
Sent: Sunday, April 03 1:24 PM
To: 'Make My Hobby (do not reply)'
Subject: RE: Message from Make My Hobby
David,
Please cancel my order with the following details as i am tired of your lies.
Invoice Number 9937
Exact Amount Rs. 1076
Bank Transaction Date 02/09
Transferer Account Name Jackson Furtado
Please refund the amount by Bank Draft by deducting Rs.55 as DD making and postage charges on an urgent basis.
Don't ask for details: well your details state it clearly, here's proof:
last Saturday your email dated said Sat 3/26 10:14 PM
Hello,
We apologies for delay but you will receive the consignment coming week without doubt.
Yesterday your email dated said Sat 4/2 7:27 PM
Hello,
Your consignment will be cleared for shipping coming week.
I can't wait week after week for you to get off your bed that sleep on and write two lines of pure crap.
Stop this bullshit and refund the money and I HOPE YOU UNDERSTAND ENGLISH AND FOLLOW IT.
I can't help insult you as you have proved that.
I NEED A RESPONSE TO THIS IMMEDIATELY OTHERWISE A COMPLAINT TO CONSUMER FORUM AND CYBER CELL INDIA WILL FOLLOW.
I HAVE ALL THE PROOF OF ALL YOUR DEALINGS AND WILL NOT HESITATE TO DROP AN EMAIL ON ALL YOUR FORUMS THAT YOU HAVE ADVERTISED ON.
I WAITED SO LONG THINKING THAT I WILL GIVE YOU ONE CHANCE OF WORKING YOUR END OF THE DEAL BUT THAT'S NOT WORKED.
I AWAIT YOUR RESPONSE AT THE EARLIEST, PLEASE DON'T TREAT THIS LIGHTLY.
I sent this response and what they reply is this:
From: Make My Hobby (do not reply) [mailto: [email protected]]
Sent: Monday, April 04 2:41 AM
To: Jackson Furtado
Subject: Message from Make My Hobby
Hello,
Invoice No. 9937
Your order cancelled as per your demand and refund will be issued as per
company terms within given time frame shortly.
No further communication will be entertained in this regard. In simple
English language, we will not reply to any more of your spams we are
receiving daily.
to add to this they also cancel my account so i cannot log in and ask for a response.
So i responded:
Thank you for cancelling my order. It seems that you have also cancelled my account as I cannot log in.
Please complete the other formalities then: 'In case of refund by Bank Draft the Make My Hobby will charge Rs.55 towards Draft making charges and postage' as per Terms of Use page.
This was what was stated by you in mail dated Fri 2/11 4:34 PM "if you want refund we are happy to refund by Bank Draft by deducting Rs.55 as DD making and postage charges."
Please complete formalities as per stated
Jackson Furtado
Even after this they didnt respond for ten days, so I wrote another email:
Sent: Thursday, April 14 12:16 AM
To: 'Make My Hobby (do not reply)'
Subject: RE: Message from Make My Hobby
Importance: High
You have cancelled my account even before refunding my money.
When will I get it? It’s been more than a week since the order was cancelled.
Your cancellation response came on Mon 4/4 2:41 AM and today is the 13th April.
When will I get my amount i.e. 1076-55=1021 through a DD.
Awaiting your confirmation.
Do you know that it is a crime or illegal to cancel a customer's account without completing the formalities due i.e. refunds etc.
Will await your response
jackson
STILL NO RESPONSE, SO I WROTE ANOTHER MAIL LAST EVENING:
Sent: Friday, April 22 12:54 PM
To: 'Make My Hobby (do not reply)'
Subject: RE: Message from Make My Hobby
When will I get my money back...
It’s been more than three weeks now since the order has been cancelled and my account cancelled.
Refund my money at the earliest, I sent you a response on 14th which is as follows:
You have cancelled my account even before refunding my money.
When will I get it? It’s been more than a week since the order was cancelled.
Your cancellation response came on Mon 4/4 2:41 AM and today is the 13th April.
When will I get my amount i.e. 1076-55=1021 through a DD.
Awaiting your confirmation.
Do you know that it is a crime or illegal to cancel a customer's account without completing the formalities due i.e. refunds etc.
Will await your response
jackson
NO RESPONSE AS YET!
I HAVE FOLLOWED UP AND ALL THEY SAY THAT I AM IRRITATING THEM.
PLEASE SUGGEST SUITABLE COURSE OF ACTION.
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