Mr. SUMANT BHARDWAJ
STILL I HAVE NOT RECEIVED MY REFUND, AS PER UR REPLY I SHOULD HAVE GOT MY MONEY LONG BACK.
CAN YOU JUST TELL ME HOW YOU PEOPLE TRANSFERED THE MONEY AND THROUGH WHICH BANK.
PLEASE TELL ME MR WHETHER YOU PEOPLE ARE GOING TO REFUND MY MONEY OR NOT.
I MAILED YOU AFTER THAT ALSO BUT YOU DIDNT BOTHERED TO REPLY.
BY SEEING THAT IT IS NOTICED THAT HOW YOU PEOPLE ARE SINCERE ABOUT YOUR CUSTOMER'S.AFTER THAT WHEN I CALLED BRIJESH (GOIBIBO-EXECUTIVE)-HE TOLD ME THAT THE TRANSACTION ID WHICH SUMANT GAVE WAS NOT CORRECT AND HE GAVE ME ANOTHER TRANSACTION ID i.e MHDF 0828214525 INR-2894 FEW DAYS BACK.
SO, ANYONE IN GOIBIBO CAN TELL ME THAT TO WHOM I SHOULD BELIEVE.
PLEASE NOTE THAT I AM KEEPING ALL YOUR REPLIES AND MAILS AND TELEPHONIC CONVERSATIONS AS A RECORD FROM YOUR SIDE WHAT EVER YOU PEOPLE TOLD ME OK.AND ON BASIS OF THAT A STRONG CASE OF FRAUD, MISLEADING AND MENTAL DEPRESSION CAN BE FIRED AGAINST YOUR COMPANY.
SO, AGAIN I AM REQUESTING YOU TO KINDLY SOLVE THIS ISSUE AND REFUND MY MONEY BECAUSE ITS ENOUGH OF TIME OVER NOW.
[Busy (video enabled)] ANSHUL BHATNAGAR to Sumant
show details 21 Oct
Dear Mr. Sumant,
Still i have not received money in my account, can you tell me the date when the amount is transfered to my account. So that i can do followup from bank.
Sumant Bhardwaj to me, travel, V-Aanchal
show details 20 Oct
Dear Anshul,
The refund has been processed from our end already to your HDFC Bank account.
The reference number for the refund is MHDF0886269748. The amount refunded to you is INR 2894.
Thanks
Sumant
DEAR Mr. SUMANT,
THIS E-MAIL IS REGARDING MY STATUS OF REFUND, AS PER YOUR REPLY I WAS ABOUT TO RECEIVE MY REFUND BY YESTERDAY i.e 19/10 (THREE WORKING DAYS FROM 16/10 AS YOU MENTIONED IN YOUR LAST EMAIL). BUT STILL I HAVE NOT RECEIVED ANY THING NOR YOUR FEEDBACK.NOW I THINK THAT I HAVE TO TAKE AN SERIOUS ACTION AGAINST YOUR COMPANY BECAUSE ITS ENOUGH OF MY PATIENCE AND YOU PEOPLE ARE NOT BOTHER ABOUT THAT.BUT ONE THING I UNDERSTOOD THAT YOU PEOPLE ARE REAL DEFAULTERS BECAUSE NONE OF YOU IN YOUR COMPANY INCLUDING YOU, NEHA.BRIJESH, RAJESH PAUL.AANCHAL AND DIPTI ARE STICK TO THEIR WORDS, YOU ALL JUST KNOW HOW TO DO FALSE COMITTMENTS TO CUSTOMERS.ALL OF YOU HAVE PROMISED ME A LOT REGARDING MY REFUND BUT AM NOTICING NO PROGRESS IN THAT SO ON MONDAY AM GOING TO TAKE AN LEGAL ACTION AND THIS IS MY FINAL E-MAIL TO ALL OF YOU.
REGARDS,
ANSHUL BHATNAGAR (A.S.M)
AKSIGEN HOSPITAL CARE
BANGALORE
MO:- 919886497279
917483189311
Sumant Bhardwaj to me, travel
show details 16 Oct
Dear Anshul,
Thank you for writing to us regarding your refund. I will personal look at your case and ensure closure on the same by Tuesday.
As I understand the request was placed on 2nd September for your ticket, we will process the refund after deducting the Airline Cancellation fee of INR 750. The refund should reflect in your account within 3 working days from Tomorrow.
Thanks
Sumant
From: ANSHUL BHATNAGAR [mailto: [email protected]]
Sent: Sunday, October 16 4:11 PM
To: travel
Subject: Reg: My refund amount
i booked my ticket on 28th of august (PNR-LYJFCW) and i cancelled it on 2nd of sep through online from your website and the cancellation code is, but after waiting for almost half a month i got a refund of only 185/- on 18th sep and since that time am doing follow up with your executives-Mr.rajesh paul and brijesh, they are just passing time and delaying the issue and telling saying that "Sir, you will get the refund and we will call you and update up", but that is not happening, am not getting any call from their side, and today almost one and half month is over but still i have not received any confirmation from your side.and today i spoke with your another senior executive Miss. Neha, she told me to wait for another 4 working days i.e till 20th of oct.but after that if i will not get my money back then i have to go OFFICIALLY through CONSUMER COURT.
--
ANSHUL BHATNAGAR (A.S.M)
AKSIGEN HOSPITAL CARE
BANGALORE
MO:- 919886497279
917483189311
Resolved by Brijesh 1 month, 2 weeks ago
As per your discussion, I would like to confirm that the cancellation request for your mentioned ticket with pnr LYJFCWis processed and the refund for the same has been initiated in your account. The refund will reflect in your account within 10 working days.
The refunded amount is INR 185.0.
Ticket Re-Opened by E-Mail Received from [email protected] 1 month, 2 weeks ago
I received this mail regarding the refund of my cancelled ticket. Here
you have mentioned that i will receive a refund of Rs 185 only. But the
ticket amount is around 3900, How come you are deducting that much
amount, i want the explaination of this unnecessary deduction. Because
as per the records i cancelled my ticket on 2nd sep and the date of
journey was on 4th sep, so there should be an proper cancellation
charges, why you are deduction so much of my amount and that too also
after doing soo much of followup done by me because i never received
any call from your side regardin the refund. I want a proper
explaination from your side by your next working day.
On 9/17, Goibibo wrote:
> Hello,
>
> You recently logged a ticket with a subject of "refund" with us. This e-mail
> is to advise you of a resolution to that ticket.
>
> The following resolution was added to ticket [goibibohelp-56200]:
>
> As per your discussion, I would like to confirm that the cancellation
> request for your mentioned ticket with pnr LYJFCWis processed and the refund
> for the same has been initiated in your account. The refund will reflect in
> your account within 10 working days.
>
> The refunded amount is INR 185.0.
>
>
> Can you please confirm that this resolution addresses your needs so we may
> close this ticket? If you have any further queries, or if you do not believe
> this resolution is adequate, please reply to this e-mail and keep the
> subject intact.
>
> If you wish to view this ticket online, you can visit
> http://goibibo.ibibo.com/helpdesk/view/? ticket=goibibohelp-56200&[email protected]. Best
> Regards,
>
> Goibibo
> [email protected]
>
> This e-mail was sent to you as a user of our support service, in accordance
> with our privacy policy. Please advise us if you believe you have received
> this e-mail in error.
>
--
Sent from my mobile device
ANSHUL BHATNAGAR (A.S.M)
AKSIGEN HOSPITAL CARE
BANGALORE
MO:- 919886497279
Ticket Escalated 1 month, 1 week ago
Ticket escalated after 1 days
Changed Priority from 3 to 2.
Ticket Escalated 1 month, 1 week ago
Ticket escalated after 1 days
Changed Priority from 2 to 1.
Resolved by Brijesh 1 month ago
Please accept our apology for delay in processing your refund for PNR Number LYJFCW. As per your correspondence I would like to confirm that your refund is still under process. I had identified a few technical issues while processing this refund through system. I have already escalated your issue and we are checking for the rest of the refund.
However, please be rest assured that we have processed your refund Manually and highlighted this case to ensure speedy refund.
No need to worry, we will keep you posted on the status of your refund.
Ticket Re-Opened by E-Mail Received from [email protected] 1 month ago
when i will receive the remaining refund back.
On 29 September 00:46, Goibibo wrote:
> Goibibo
>
> Hello,
>
> You recently logged a ticket with a subject of *refund* with us. This
> e-mail is to advise you of a resolution to that ticket.
>
> The following resolution was added to ticket *[goibibohelp-56200]*:
>
> Please accept our apology for delay in processing your refund for PNR
> Number LYJFCW. As per your correspondence I would like to confirm that your
> refund is still under process. I had identified a few technical issues while
> processing this refund through system. I have already escalated your issue
> and we are checking for the rest of the refund. However, please be rest
> assured that we have processed your refund Manually and highlighted this
> case to ensure speedy refund. No need to worry, we will keep you posted on
> the status of your refund.
>
> Can you please confirm that this resolution addresses your needs so we may
> close this ticket? If you have any further queries, or if you do not believe
> this resolution is adequate, please reply to this e-mail and keep the
> subject intact.
>
> If you wish to view this ticket online, you can visit
> http://goibibo.ibibo.com/helpdesk/view/? ticket=goibibohelp-56200&[email protected]
> .
>
> Best Regards,
>
> *Goibibo*
> [email protected]
>
> This e-mail was sent to you as a user of our support service, in accordance
> with our privacy policy. Please advise us if you believe you have received
> this e-mail in error.
>
--
*ANSHUL BHATNAGAR * *(A.S.M)*
*AKSIGEN HOSPITAL CARE
BANGALORE
MO:- 919886497279
917483189311*
Resolved by Brijesh 2 weeks, 5 days ago
Please accept our apology for delay in processing your refund for PNR Number LYJFCW. As per your correspondence I would like to confirm that your refund is still under process. I had identified a few technical issues while processing this refund through system. I have already escalated your issue and we are checking for the rest of the refund.
However, please be rest assured that we have processed your refund Manually and highlighted this case to ensure speedy refund.
No need to worry, we will keep you posted on the status of your refund.
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