Sir,
I ordered under online with COD facility provided by the said company vide 1008003888 07-17 17:40:45.0 Monalisa pearl & american diamond set payment confirmed by customer Cash which they despatched by first flight courier. I demanded for open delivery but they refused hence I remitted the amount and asked them to open the parcel which they obliged. We were shell shocked that they sent an empty box and the courier employees assured to cooperate as witness if I rang up from there. Umpteen trials were in vain but in fine one lady attended to and after listening directed me to one Mr. Chawla but he did not lift the phone hence, I reverted to the lady who also noticed my number and did not attend my call.
I came to my office and lambasted for their attitude through email for which they responded which is uploaded for your record but only a stereo type answer but to no avail. I seldom thought such reputed organization's online shopping will meet such canondrum.
1) With reference to your mail I am uploading and forwarding your mail for your further action-regards vaidya
Dear Ms. Veena,
This is with reference to your e-mail. We apologize for the inconvenience caused to you.
We would like to inform you that kindlly provide us with the scanned copy of the invoice so as enable us to do the needful.
Assuring you of the best possible services, always.
Regards,
Ajay Kumar
Executive-Customer Care
Bagittoday
Please quote your Order ID-1008003888 in all future correspondence.
&&&- Forwarded message &&&-
From: vaidyanathan keshaviyer
Date: Thu, Aug 4 at 3:44 PM
Subject: BAGID TODAY
To: [email protected]
2) Dear Mr. Keshaviyer, 5th Aug
This is with reference to your e-mail. Please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that we have forwarded your complaint to the concerned department to get your order re-dispatched. Hence we request you to kindly bear with us in the interim.
Please feel free for any other assistance or clarification. Assuring you of best possible service always.
Regards,
Priyanka
Customer Service Representative
Bagittoday
Please quote your Order ID 1008003888 for further future correspondence.
Hope for the best-vaidya
On Fri, Aug 5 at 3:34 PM, Response (BagItToday)
wrote:
3) > Dear Mr. Keshaviyer,
This is with reference to your e-mail. Please accept our sincere
apologies for the inconvenience caused to you.
We would like to inform you that we have forwarded your complaint to
the concerned department to get your order re-dispatched. Hence we
request you to kindly bear with us in the interim.
Please feel free for any other assistance or clarification. Assuring
you of best possible service always.
Regards,
Priyanka
Customer Service Representative
Bagittoday
Please quote your Order ID 1008003888 for further future correspondence.
> Note: In case of any queries not related to the discussion in above e-mail
> should kindly be emailed to [email protected] or call us on 0120-
> 4112424.
- Show quoted text -
4) Dear Mr. Vaidya,
This is with reference to your e-mail. Please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that we have already taken the matter with the department concerned. We request you to kindly allow us some time to resolve the issue and get back to you.
Please feel free for any other assistance or clarification.
Assuring you of best possible service always.
Regards,
Priyanka
Customer Service Representative
Bagittoday
Please quote your Order ID 1008003888 for further future correspondence.
5) Dear Member,
This is with reference to your e-mail. Please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that we have forwarded your complaint to concerned department. We will get back to you as soon as possible.
Please feel free to get back to us for further assistance. Assuring you of the best possible services, always.
Regards,
Mikkey
Executive Customer Care
Bagittoday
Please quote your Order id- 1008003888 for further future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [email protected] or call us on 0120- 4112424.
6) Dear Mr. Iyer,
This is with reference to your e-mail.
Please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that we have taken the matter with the department concerned. We request you to kindly allow us with the 4-5 working days to resolve the issue.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services, always.
Regards,
Mikkey
Executive Customer Care
Bagittoday
Please quote your Order id- 1008003888 for further future correspondence.
So your assurance of redespatching the same has been proved as empty
rhetoric? vaidya
On Sun, Aug 14 at 1:22 PM, Response (BagItToday)
- Show quoted text -
Vaidyanathan keshaviyer to Response
show details Aug 11
May I know how many days your end will take to render justice? -vaidya
- Show quoted text
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