I placed an order via phone to bagit today for reebok kit before 3 months. I got only part of the items through VPP. Only when I opened the parcel after going to my home I felt cheated. Even after three or more followups there is no proper resolution from bagit today. I really feel cheated by this issue where I payed upto 3500rs and received only items worth 700rs. I have sent the following letter to bagit team also. Pls dont buy any products from this company in my honest opinion.
-Lenin. D
From: Lenin Durairaj
Date: Thu, Feb 17 at 12:12 PM
Subject: Regarding partial delivery of ordered items
To: [email protected]
Hi,
I placed a Reebok kit order with Bagit Today w.r.t an advertisement in Dinamalar daily on 20-December. The order comprised of MTV Roadies sunglasses, Reebok Travel bag, Reebok Track suit, Reebok Sports shoes for which the order amount was approx 3500/- . I was informed that in the first or second week of January I would receive the order. I received the order through postal VPP on 13rd January. But to my shock I could find only Reebok Travel Bag, MTV sunglasses in the consignment for which I payed the complete amount. Immediately I reported the issue to Bagit and they promised the rest of the ordered items in next 2 weeks, but even after three weeks I didnt receive any parcel as promised by them. On third week of January they promised me that I would get the items before February 5. Till February 16th I didnt get any of them. I again called to the customer care and they again said the same reason and time frame that in next two weeks I would get the items. I asked them to escalate the issue and I requested them to connect me to a supervisor but they said they would give me a call back before EOD. Till now I haven't received any calls from Bagit Today. Its really disgusting and I feel cheated that a leading print group in India is spoiling its reputation by this business. In shall request you to look in to this issue and provide me a proper solution ASAP since it has been already 45 days due to be solved else I may need to look at other legal options.
Thanks,
Lenin. D
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