Respected Ruchika Gour (Bagit Today),
We have received you mail Dated on 19th June that you will reply me 5 to 6 days but i have not received any reply from your side. Actually i am waiting for the reply from the last more than 20 to 25 days but still no positive reply. I thing u r making fool to me.
Still your company person (99718-26189, Recording clip 32) is informing to me that we have already courier the Blackberry set 9300 & other person (94562-69606, Recording clip 33) is saying that we are sending the full amount of your package if you are not interested in this package. I have more than 10 clips recording regarding the wrong commitment from Bagit Today employers. If you want i can also send to you. Please take necessary action otherwise I will go to the consumer court & media help.
Thanks
Munish Sharma
From: Response (BagItToday)
To: Munish Sharma
Sent: Tuesday, 19 June 10:49 PM
Subject: Order Id- 1017786474
Dear Mr. Sharma,
This is with reference to your email.
We thank you for providing us with the required information and we sincerely regret the inconvenience caused to you regarding the same.
We would like to inform you that your complaint has been already forwarded to our concerned department. We checked the status with them and received revert that the same is still on Follow up. We assure you that we are working on your case very closely. We request you to kindly allow us 5-6 more working days to get your case resolved. We make you sure all the possible care shall be taken to get the complaint resolved.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services always.
Regards,
Ruchika Gour
Executive Customer Care
Bagittoday
Please quote your Order Id- 1017786474 in all future correspondence.
Note: In case of any query not related to the discussion in above e-mail should kindly be emailed to [email protected] or call us on 0120- 4112424.
From: Munish Sharma [mailto: [email protected]]
Sent: Monday, June 18 4:20 PM
To: Response (BagItToday)
Subject: Re: Booking Id 1017786474
Dear Sir,
Still I have received any reply from your side. Please look into the matter & reply me as soon as possible??? Booking Id 1017786474
Thanks
Munish Sharma
From: Response (BagItToday)
To: Munish Sharma
Sent: Thursday, 14 June 7:26 PM
Subject: Booking Id 1017786474
Dear Mr. Sharma,
This is with reference to your e-mail.
Please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that as per our records we have checked with the concerned department regarding your issue and as per revert received from them, they are working on the same.
We would also like to inform you that as soon as we receive revert from the concerned department we shall update you on the same accordingly. We assure you that your complaint will be resolved within the given time frame.
We do understand your concern but hope you understand our limitations.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services always.
Regards,
Sumit Sharma
Executive-Customer Care
Bagittoday
Please quote your Booking Id 1017786474 in all future correspondence.
Note: In case of any query not related to the discussion in above e-mail should kindly be emailed to [email protected] or call us on 0120- 4112424.
From: Munish Sharma [mailto: [email protected]]
Sent: Tuesday, June 12 3:23 PM
To: Response (BagItToday)
Cc: contact ; [email protected]
Subject: Re: Order Id 1017786474
Respected Bagit Today,
Thanks for your quick reponce. I have received call from your Asst. Manager (Mr. Abhishek - 094562-69606) on behalf of Askush Jain. He called me minimum 5 to 6 times & humbly requested me a lot that you do the posstive verfication than we will get the blackberry 9300 as a gift.
As per discussion with Mr. Abhishek that you will receive the call from the Varification department with in a 15 minitues. You only discuss about a package but do'nt discuss about the blackberry set 9300 becasue they do'nt have enuoght knowledge about blackbeery set 9300.
I have received the call from the varification department with in a 15 min. but when i have asked to the varification department regarding the blackberry phone. They denied for the Blackberry set & other commitments. Than i cancel the verification. In the same time, Mr. Abhishek has called me that now you have to do the possitive varification otherwise you will not get the mobile or you cannot cancel the order or also not redundable payment.
Mr. Abhishek also told me that now you cannot do anything, you may go to the court, police station, or you can send any mail to my company. I do'nt understand what is going on? Than i call to your customer care & want to make a comliant aginest Mr. Abhishek than customer care person said me that your varification call is alreay posstive on saturday. I told your customer care that i have not received any calll from varification department till monday than how the varification call can be poostive??? As i know Bag it Today is reputed (proudfull) & renowed company in india & but their emploies is commiteing wrong commitement with the customers & also the language is not approprate.
Note:- Now i request to you please resolve the above matter by today & refund my money becasue now i am not intrested for any package from your side.
Thanks
Munish Sharma
From: Response (BagItToday)
To: Munish Sharma
Sent: Tuesday, 12 June 7:42 PM
Subject: Order Id 1017786474
Dear Mr. Sharma,
This is with reference to your email.
Please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that we have forwarded your compliant to the concerned department to get the issue resolved so we request to you that kindly allow us 5-6 working days so as enable us to do the needful.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services always.
Regards,
Sumit Sharma
Executive Customer Care
Bagittoday
Please quote your Order Id 1017786474 in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [email protected] or call us on 0120- 4112424.
From: Munish Sharma [mailto: [email protected]]
Sent: Monday, June 11 2:23 PM
To: Response (BagItToday); [email protected]
Subject: Issue of Wrong Commitment
Respected Bagit Today,
Bag it Today is reputed (proudfull) & renowed company that is why we have attached with you. In this regard we have placed one order to you. Order number is 11017786474 Dated on 08.06.12 & package amount was 8999 Ruppess. The amound has already deducted from my account.
As per your sales manager Ankush Jain (Mobile no. 99718-26189) has commited that if you will palce the order with in a 15 minutes that our company will give you blackberry 9300 as a gift & he told me that please give me your 15 refrances as a company formalty. We only call to your refrence. He may choose the pacage or not but you will get the blackberry 9300. I have already send the 15 refrences to him.
I believe on the Ankush Jain & placed the order but when I confrim from your customer care & they infromed me that the ankush jain has given me the wrong commitment to you regarding the blackberry 9300 set so i have raised the compliant aginest him & compliant nuber is 801841 Dated 09.06.12 & also I told to your customer care that please cancel my order but they infrom me that you will receive the call from the varification department with in a 24 to 48 hours. You will mention your problem to the verification department than they will cancel your order & refund your money & also take some serious steps againest the sales team.
But still now i have not received any call from the verification department than again i called your customer care than they infromed me that the last complaint has resolved & they agian given me new compliant nuber which is 804082 dated 11.06.12. I do'nt understand why they resolve the first complain with my knowledge..
I have recored all our conversation between me & ankush jain where he has commited for the blackberry 9300. Now i do'nt understand what is going on? You are very reupted company so we do'nt expect these types of customer wrong commitment from your side. Now i want my gift or you can cancel my order & refund my money back otherwise i will take some serious action.
NOTE :- STILL I HAVE NOT RECEIVED ANY CALL FROM YOU CUSTOMER CARE, VERIFICATION DEPATMENT.
Munish Sharma
MObile-9888451818
there is no option for blackberry in this order than
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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].
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