Today I was ripped off by this salon and the manager was SO rude and unreasonable that I feel it necessary to post on here to warn others about it. I bought 9 sessions of ultrasound liposuction treatment at an offer price. It took a while to get the first apoointment after they took my money but eventually I got the first 7 treatments. The last 2 were cancelled by the salon at very short notice and the salon would not return my calls in order for me to make new appointments. She finally called me back today and then said that as I had gone past the 2 month point since my first appointment so I was no longer entitled to the treatments I have paid for. This was down to her cancelling my appointments!! She kept quoting the contract that stated the 2 month limit, which I was never told about or shown and she refused to give me a copy. I said I would come to the salon in person to collect it (this was after her shouting abuse at me down the phone and hanging up on me 4 times!) and she said she would have me arrested for trespassing and I was now barred from the salon. She even started being abusive about my children and the fact I am a single parent, she told me that as I had time to have 2 children I should have time to report her to trading standards and she didn't care what I did as she would not honour the appointments or provide me with a refund. She said this was due to me "kicking off", I am stunned by this attitude and behaviour and want to take this further. It is no longer about the loss of money but more her conduct and attitude. This is an appalling way to run a business and I think it is a scam. She keeps selling on groupon etc. and I imagine she doesn't fulfill these offers either. I said she had breached the sales of goods (and services) act but she denied this as she said it was medical intervention so she wasn't accountable. Surely there is something I can do? Small claims court maybe. All advice and thoughts welcome.
0 comments