We purchased Aquaguard Classic for purification of water and we made service contract with Eureka Forbes, the company which produce Aquaguard water purifier. But whenever we call the service centre at Tiruchi or Thanjavur no response from the other side. When we approached the authorised Service contract person for Aquaguard at Thanjavur M/S Ultra Services, Franchise of Eureka Forbes Ltd situated at 15, Sundari Complex, I Floor, Balaji Nagar, MG Road, Thanjavur 613 007, one service person came, attended service and asked service charge Rs. 200/. When we showed the service contract (AMC) to that person which is live upto 30-01, he was not ready accept and was demanding Rs. 200/- and finally got Rs. 100/- and went out. Why should we pay when the AMC is live and the Eureka Forbes service centre is never responding to a service call from a customer. I think they might have changed their number and the false number is given to the customers.
What is Eureka Forbes doing?
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