Dear Sir,
I used your ATM on 22.07.2012 at Indusind Bank South Avenue Mall Jabalpur. When I was making the transaction there was a power cut, and your ATM was switched off. Note that my card was inside the machine there was no UPS backup available for the same. I lost my card. Note that it was not my fault or machine fault it was fault of your bank that there was no UPS BACKUP Available. I am doing Banking with many Pvt Banks but never came up with such issue that ATM don't even have a UPS backup. For same I contacted there Office at Shastri Brij Jabalpur. I met Mr Piyush, executive banker at same branch he didnt even listened to my problem and said that cant be replaced. The problem is not that i lost my card My Bank Gives Back a new card in less then 5 days but the issue is if a customer is comming to there branch he can be prospect customer and bank give no response to him/her. That was shocking. I deal with many bankers in rural segment as I am in a tractor company no one gives such poor service. I am raising this issue for other customers who may face the same problem again and will be treated again by same executives of same BANK. And please atleast arrange a UPS or a Power Backup Device for your ATM's because if this thing continues everyday in Jabalpur customers like me will loose cards and suffer. Thats and advice which can help you to grow a UPS will cost additional 5000 Rs to Bank, But it can bring business more then that.
Regards
Abhishek Tiwari
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