This was with ref to my Policy no ELP2184864, the policy was taken 2008 thru IndusInd Bank, Andheri (E). The premuim amount payable is Rs.40000/- per annum. When i paid the premium in Oct i was told i can be paying the next premium in instalments.
In Nov when i contacted ur call centre on 11th or 12th nov (i dont remember the exact date) i was told i can pay the premium in instalments and ur representative will be coming to collect the amount. Your collection representative did come on 15th Nov to 2010 to collect the cheque but he was not ready to take the Chq for Rs.10, 000/- as was told by your customer service executive.
THIS STORY HAS BEEN TOLD TO UR COLLECTION REPRESENTATIVE, TO HIS SENIOR AND I DON'T KNOW HOW MANY PEOPLE. BUT STILL THERE IS NO OUTCOME FROM ALL THESE COMMUNICATION.
NOW I FEEL I HAVE DONE A VE... RY BIG MISTAKE OF TAKING A POLICY FROM AVIVA LIFE INSURANCE
On sending the above details to Aviva support desk, the message i get from Kala Sankaran
Customer Services Group " take a walk, pay up Rs40000 on annual schedule". Sincerely, my family has number of LIC policies and never had any issues and the biggest blunder we comitted was to go for Aviva.. Trust seems to be premium in insurance sector and Aviva surely lies at the bottom.
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