I submitted my policy documents and all other required documents on 8th Dec for surrendering my Policy no. NLG 1270490, and they assured me that they will pay me my surrendered amount within 15 days but after passing out 21 days when i contact them again on 29 Dec, they told me that my surrendering request of policy is not accepted by their company so they send back my policy documents through courier to my old address which I never received back and they told me to submit request again for surrendering policy, which I refuse as i all ready submitted all required documents earlier and on asking about reasons that why my policy not accepted as surrendered policy they told me that on 7 Dec when i talked to their customer care representative on phone that representative him or herself launch a complain after knowing that I am not satisfied with their company and wants to surrender the policy.
Now its their inter company matter and I got harassed in it. I was in very much need of money and i was counting on this refund amount but my all efforts goes to vain because of this irresponsible company people and even when I told them that I will go to consumer court with surrender receipt that i have with me, its hardly make any difference and jalandhar branch operational manager said so irresponsibly that yes you can go to consumer court as he himself cant help me in settling this issue.
Now I already raised this issue with IRDA also and hereby also with this complain. If one sincerely launch a inquiry in this company deeds they will find out many victimized customer.
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