Dear sir/madam,
I am a regular ATM user for different purpose and also I and my family has account at Panihati Branch, Axis Bank (Current and Sevings), also my business friends are also using your Bank for business purpose from my reference. I have no obligation regarding the link fault which was happened on 01.10.2011. I went so many times to your ATMs in different places.
On 01.10.2011 at 09.15 p.m when I went to Axis Bank ATM (which was situated near Rathindra Cenema Hall, Sodepur Station Road, Kolkata: 700110) for withdrawal of money, then Mr. Pradeep Sharma (on duty security of AXIS Bank ATM, Sodepur Station Road) told me to "go go nothing is happening here and get out". I asked him that what is the reason for not working the ATM, then he told me that he does not know the reason. After that I told him if you do not know the reason then let me check with my ATM card and if not working then I obviously could know the reason. Then Mr. Pradeep Sharma replied with very soundly that AXIS Bank does not need any customer to develop the service and told me and other ATM visitors (more that 10 people) that to close the account of AXIS Bank and to open in other Bank. At that time I tried to remember him that customers are the main utilty of any service industry and I may inform these misbehave to AXIS ank Authority, then Mr. Pradeep Sharma told me to note down his name and to make complaint against him and also told me that no authority of AXIS Bank could ask him for these behaviour. I and other presented there to using ATM service are very much offended and I think this may be the bad impact on AXIS Bank.
I request to look forward the above, as our Business friend circles are using your service because of good relation provided by you. If you will take any action then I will circulate the above incident to my family and friend circle who are using current and savings to your Bank.
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