The Axis bank ATM in question is located in front of the Barrackpore Station, On 18th may around 1945Hrs the Security Guard on duty at the ATM refused the customer access to the helpline telephone. He said that there is no such phone and there is no complaint book, and if we had any complaint we should go to the bank. On being questioned, the guard started shouting and switched off the power to the modem link or the network link. Immediately the ATM machines started showing "NO satellite link". He was abusive and shouting at top of his voice. His behavior got the crowd gathered around and the scene looked as if some ATM heist was in action. The matter was reported to the axis bank call center operator to register the complaint, Also i lodged the complaint to the bank through my net banking account. Though the bank has expressed regret in an reply mail, but they have not informed me about any action being taken against the guard or corrective actions taken thereof.
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