Hi,
This is a complaint which I want to address about Axis bank services. I lost my debit card on 08 Apr and I request for a replacement card on 16 Apr at Noida-63 branch. I got my debit card only after around 1 month and that too after so much follow ups and going to my branch office at Noida-16 personally and till that day I am still waiting for my ATM pin. Its being 2 and half months now and I still didn't get my ATM pin. I have called customer care and below are my request numbers.
On 24th may : 6378254
on 31 may : 6401094
Every time they said that the pin was not delivered because of address issue. I have given my office address for communications and i received all my important mails and courier at this address except for Axis bank (debit cards and pin).
I also fill up the grievance form 2 times (3631449 and 3616125) given at Axis bank site but my problem isn't resolved yet.
I don't know what to do now as I can not use my ATM card for my own money and I have to take the money from my friends for my survival.
I know that instead of this complaint my problem wont be resolved soon or may be never but I am writing it only to notify higher authority of Axis bank and other people about their services. I have no other option left except to close this salaried a/c and open a new a/c to some new bank (hope they dont have services like this bank). Also I will address this issue to my company officials too so that they can know that how their employees are suffering for their own money.
Hope this complaint will save other people from Axis bank trap and help other customers to resolve their problems.
Abhishek
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