Im holding a credit card bearing No.4718 6300 0347 8368 issued by axis bank and it is valid upto 09/11. from the month of june im not receiving my credit card statement. But im receiving sms alerts for making payment. My grievance is that how can i pay without knowing or seeeing what are the transactions and how much interest im charged and the total amount due etc. I have made oral complaints several times, but of no use. the customer care never bothered to redress my grievance, instead im harassed through phone calls to pay the bill. Its disgusting and im very much annoyed over the way the customer care responds to the grievance of the customer.
now i have decided to close my credit card account, as there is no proper /minimum response from the credit card customer care division.
Basic thing is that why you people are not bothered to know why the customer is not paying the bill. As on date no one has personally visited me to know the reason why im not paying the bill, and you should also note that when i have been making payments promptly earlier, and why i have stopped to make payment.
My final request to you is dont make me responsible for your mistake and it is not justified to charge the late fees and sevice tax and others interests.
i have decided to make the payment without any late fees and interest.
kindly advise me and close my account.
R Devadas Naik, flat no 403 B H No 3-4-784 &785, The legend, tourist corner, Kachiguda, Hyderabad.27. Cell.no.9440037542.
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