I have been following up with hsbc for closure of the loan account subject to hsbc providing me the details of loan accoule to forents from inception till date . however till date the data has not been received they sent me some data which did not reflect the lumsum payments made by me and forwarded me the foreclosure letter with out adjusting these lumpsum amount paid by me till date they have not provided the details as a result i have not been able to foreclose both the smart home loan and the top up loan account. I have recorded conversations tha i had with three of the relationship managers who admitted that majority of them do not understand the calculations and the ones who new are no longer in the organization. one of them also admitted that it is very difficult to get the calculations from their back end team on the basis of request recd from customers. i need compensation fo last two years for unecessary delaying and not providing me the calculations . last week i requested the calculations for closure of the top up amount and requested for the calculations since inception till date. however the person visited me without the data and gor the foreclosure letter inspite of insisting for the calculation before the foreclosure. i have all the email communications for last two years and even their nodal team refuses to share the data of emi charged month on month towards proncipal and interest and rate of interest month on month and the payments made by me till date. they say that their system does not have these data. i have a home loan from IDBI bank and they are transperant in providing me the yearly statement as per my requirement
if no action is taken by HSBC i will have to share all the details with recorded communications to the concerned authorities
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