I have taken one Motor Insurance Policy of Chola Mandalam General Insurance for my car (HYUNDAI I 10 ERA), details for the same are as follows.
Policy Certificate No : 3385/00304562/000/00
Business Location: Indore Branch
Broker/Agent: FA22217843
Customer Code : 100733584788
Date of issue : 03/01
My vehicle meet with an accident on 10th of February and same I reported to Chola Mandalam General Insurance people before sending it to Hyundai Workshop (Kasliwal Hyundai, Indore).
Hyundai workshop returned my vehicle on 12th of February.
Since I have taken “CHOLA PROTACTION OPTIMA” plan, I was eligible for daily allowance of Rs. 500 per day, up to 5 days in a policy year, as I already mentioned that my vehicle gone in Hyundai work shop on 10th and they delivered it on 12th (i.e 3 days in workshop), so I’ll be eligible of getting Rs. 1500 as a daily allowance.
When I enquired about the same it was told to me by Mr. Ajay that Chola Mandalam will make the payments to Hyundai directly and I’ll receive a cheque of Rs. 1500 as a Daily Allowance but it will take a month time. After a month when I enquired again it was told to me that they have to check with their HO.
After 15 days when I enquired one again, I was told to me that since the nature of work is of one day my claim was declined by surveyor (some Mr. Dixit) who himself gone to Hyundai workshop on 11th of Feb. (One day after I filed the complaint) and even this person talked very rudely on phone.
When I have enquired about Chola Mandalam daily allowance policy at Hyundai workshop I came to know that there are one or two cases per week which were denied. Don’t know how much get reported due to customer negligence or lack of time.
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