My credit card No. 4477xxxxxxxx6004, payment was due on the 10th of Jan for which a cheque was dropped in the drop box in an icici bank.By mistake the card number was wrongly written on the cheque. This cheque was received by the department and just kept aside withoput informing me about the mistake OR to make alternate arrangements to settle the due payment. Later on enquiry with the cuastomer care they told me about this problem, for which i had immediately made a cash payment of Rs.8000/- in your bank - cash counter.
I really dont know what sort of customer service is this and why was i nopt informed about this mistake even though i wrote my contact details behind the cheque. Can you please investigate and let me know the reason for this mis-communication/ negligance on the part of the person handling this cheque.
Would like to inform you that if you see my previous transactions, all dues have been paid on time, so this mistake should be overlooked, which is a gross blunder from your end.
I have received my statement Dec 23 To Jan 23 and have found a sum of Rs.829.82, a fee levied for late payment and interest. I am really upset with this lapse on your part and penalising the customer for it. Please have these charges reversed and intimated immediately, failing which, i will have to discontinue with your services and not make payment for the said charges.
Pls look into this matter on priority and confirm.
Rgds
David Grove
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