I am Biju George, and Barclay Credit Card No. is 4339513282366190. I had
made a transaction of Rs.299/- from Archies Gallery on 29/02/08. I
deposited a cheque of Rs.299/- of Punjab and Sind Bank bearing cheque no.
081358 for the same in a skypak box located at KID'S HOUSE (NEEDS DEPT
STORE) A-2/5, Acharya Niketan, Patparganj Main Mkt, Near Bata Showroom,
Mayur Vihar-Phase-1, New Delhi, 110091 (BOX_NO-SK0583). Through next
statement I came to know that Barclay’s had not received the cheque.
I called there customer care and told them about cheque details and skypak
box details where I had deposited the cheque. There executive told me
that they are going to look into the matter and revert back to me. I
waited for some weeks but there was no response from there side. Then I
called them again and again just to settle the issue as I have been using
others credit cards and services where I have never been a defaulter. I
have been making my payment on time and avoided any hassles and late
payment fees. Each time I called Barclay’s the executives used to
take all details and promised to update me of the same. For three months
they kept on debiting my account with late payment fees and interest. In
July, I called there customer care to finally finish the issue, the
executive told to pay the principal amount i.e. Rs.299/- and then we will
definitely sort the issue and then again I made my payment of Rs.299/-
through same skypak box which the Barclay’s received. Still next
month on they kept on debiting my account with late payment fees and
interest. Since August onwards, daily they started calling me up 5 to 6
times a day and send 4-6 sms daily. I was fed up with them, and in
September, I wrote a complaint narrating the whole incident and tear the
card and dropped the complaint as well as the torn card in complaint box
in Barclays Bank PLC, First Floor, Eros Corporate Tower, Nehru Place.
Still there was no communication from their side. I called them and there
executive told me that they received the complaint but still they kept on
bothering me since them. I need some advice on this issue. Pls guide me
what to do next.
Consequences: I feel I am being harassed and mentally tortured. I want
to get rid of it. The Barclay’s phone call and sms have been
disturbing me daily in and out.
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