Date: 02/11/08
To
Director,
Consumer Compalints.in
Subject: Regarding the cheating by Barclay card service call center about Barclay card Priority Circle
Dear Sir,
I, (Mr. Chetan P.Pise.) hereby informed that my Barclaycard no is 4339 5115 9964 5322. I had received call from 0124 code for the information about Barclaycard Priority Circle. Many times such calls are coming but due to Rs.5000/- charges, I was always rejecting this membership. But on that day, the calling person was given me all the information about Barclaycard Priority Circle at that time he told me this membership is absolutely free for you and for this membership you need not to pay Rs.5000/-. This is absolutely free for selected customer like you. Due to this reason, I agreed for the membership of Barclaycard Priority Circle.
But, when I got the Barclaycard statement bill of October 11. I was shocked because in that statement Barclaycard Priority Circle LE fee Rs. 5000/- and service tax Rs. 618/- was debited in my account. And I found that, I was cheated by the calling person of the Barclay card. After that I was called to Barclaycard Priority Circle helpline number 020-40038282 and I gave my complaint, then he told that, you have to wait for 72 hrs. Then after 4 days again I have contacted to the same number, service person said me we are recording your call at that time when you were talking with sales executive from this call, we are not canceling you Barclaycard Priority Circle membership charge. At that time I said I want to listen that record but he said me this facility is not available here, he was not satisfying me. I was also called to our Barclaycard customer service center, I was explained these entire thing then he was given me my complaint no CAS 282434 dated – 01/11/08.
Sir, I am requesting you to please find that calling person, who was given me wrong information, cheated me which is not good for Barclay card service. I am a regular customer of your card but now I and my friends are very unhappy by your service and so we have decided that we will not use the Barclay card hereafter.
I am requesting you to please cancel my Barclaycard Priority Circle membership. I am not interested in it at the cost of Rs. 5000/-. I will not pay any charges.
Thanking you,
Yours faithfully,
Mr. C.P. Pise
[email protected]
Mobile no. 09922136606
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