Hi All,
I Prabhu having A/C in AXIS bank, Golpark Branch, my account was created on Oct but as of now I’m not getting ATM PIN number.
From the Welcome call itself
escalated regarding the same, at that time they hv tagged a compliant as 7453852 / 4453852 (12thOct). After 15 days i’d follow-ups with customer care, they suggest me to raise duplicate PIN to local Branch. I did the same in local Ashok Nagar Branch in Chennai, for this they tagged compliant as 4558117 (6th Dec). I have visited Ashok Nagar Branch almost thrice, but they had told “still we are not receive ur PIN number”, but somewhat amount has been debited in my account for duplicate PIN request. I will informed the same to Customer Care as without any information to the customer how your bank can debited amount moreover I will take you to the consumer forum to let them know what all you are doing with your exiting customers.
But i didn’t get reversal balance till now. I have given this complaint in written to Mail.
Almost 3months gone, still I’m not receiving my PIN and also no call from Bank. Today I called to customer care, again they collect my issue from first and again they have tagged another compliant # 4611760.
Hence we have to understand that Customer Care people simply do tagging compliant only without trycoordinate to resolve the issue.
What the hell Process they are doing there???
Despite several reminders and communication with customer care regarding ATM PIN request with the mail but nobody has ever cared to response.
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