Dear sir,
How are you. As I shared something in the massage that I have lost my credit card along with ATM card and a cash of Rs. 5500/- during my travel from Jodhpur to Delhi on 4th Aug. 09 in2nd AC Coach. Other details you can find in following emails/letter sent to sbi credit card. I want your help in this regard please pursue this matter the matter would get privilege and it would be beneficial for me.
Thanks,
Yours
P.K.Tiwari
Asstt. Finance & Accounts Officer
CAZRI, Jodhpur (Raj.)
The Head Cards,
Sub:- Regarding Lost of SBI Card
Sir,
With due respect I want to state that I have lost my SBI Credit Card 4317 5755 5916 6682 during the journey between Jodhpur to Delhi sarai rohilla. For this theft I have communicated an E-mail on 05 Aug at 9.51 (Annexure 1) AM requesting to deactivate my SBI credit card simultaneously I have received a system generated response to acknowledge the receipt of email on 5 Aug 09 at 10 AM.
I have also received an E-mail on 6 aug 09 at 15.45 PM (Annexure 2) informing me that I have an outstanding amount Rs. 982.23 to be paid and my card had been deactivated. But after seeing my credit card statement on Internet I was socked that an outstanding amount of Rs. 14, 182.23 is being displayed.
It is a great matter of concern that if my card was deactivated and an amount of Rs. 982.23 was there at the time of deactivation how this amount have raised up.
I am sorry to inform you that I am responsible only for Rs. 982.23 and myself is not responsible for other payments, which I have not made. You may verify the amount at the seeing my signature and any other proofs required. In this context RBI has issued new instruction regarding credit card purchase/user firm should check photo identity proof, signature of cardholder etc.
Therefore you are requested to kindly delete the amount except Rs. 982.23 from my statement.
Thanking you.
Yours faithfully
(P.K.Tiwari)
Annexure – 1
1. SBI CARD No. 4317575559166682
DEAR Sir,
I lost my atm and sbi credit card in last night in train from Jodhpur to Delhi please block my card, my name is pawan kumar tiwari, my date of birth is 05/07/1965 my mother name is Smt. Vidhya, my mobile no. 9413772391, my address pawan Kumar tiwari (P.K.Tiwari) Asstt. Finance & Accounts Officer, Central Arid Zone Research Institute (CAZRI) Jodhpur (raj.) I not clear my card no. old or new SBI CARD No. 4317575559166682 please block my card immediate and help me. last tranction is M/s Vishal Megha mart 988/- please inform me on mobile no. 09413772391.
Thanks
Yours
P.K.Tiwari
AF&AO
Date: Wed, 05 Aug 10:00:16 IST
Dear Sir / Madam,
Thank you for writing to SBI Card.
This is a system-generated response to acknowledge receipt of your e-mail. The subject
line contains the reference number allotted to your e-mail. This interaction is being tracked
through the above reference number and we request you not to change the subject line in
future correspondence. We shall revert to you with in 3 working days.
In case your query requires further investigation and takes a longer time, we will keep you
informed on the time required for resolution.
We would request you to mention your SBI Credit Card Account / Card number and present contact number in all your correspondence to enable us to process your request at the earliest.
Assuring you of our best services at all times.
Warm Regards,
Dear Mr. Tiwari,
This is with reference to your communication dated August 05 regarding your SBI card account.
We would like to inform you that on receipt of your request dated August 05 your SBI card was deactivated by us. Please advice us regarding the reissue of the same.
Please be informed that as on date, your SBI card account has outstanding of Rs.982.23 payable to us.
We assure you the best services at all time.
In case of any further clarification, we request you to reply at [email protected] using the same subject line.
Yours sincerely,
AVP- Customer Service
22.8.2009
Dear Sir
In response to your email dated 6.8.2009 I deposited Rs. 983.00 (against Rs. 982.23) By Cheque no. 47813 Dated 13.8.2009 but I recd. sms/ebill from sbi card outstanding Rs. 13, 159.23 my card already deactivated and after transaction I was socked that and outstanding amount, I am cardiac patient. I am sorry to inform you that I am responsible only for Rs. 982.23 already paid to you and myself is not responsible for other payments, which I have not made. You may verify the amount at the seeing my signature and any other proofs required. In this context RBI has issued new instruction regarding credit card purchase/user firm should check photo identity proof, signature of cardholder etc.
Therefore you are requested to kindly delete the amount except Rs. 982.23 from my statement. Help to cardiac patient/reduce my stress.
Thanking you.
Yours faithfully
P.K.Tiwari
On Thu, 06 Aug 16:45:59 0530 wrote
Dear Mr. Tiwari,
This is with reference to your communication dated August 05 regarding your SBI card account.
We would like to inform you that on receipt of your request dated August 05 your SBI card was deactivated by us. Please advice us regarding the reissue of the same.
Please be informed that as on date, your SBI card account has outstanding of Rs.982.23 payable to us.
We assure you the best services at all time.
In case of any further clarification, we request you to reply at [email protected] using the same subject line.
Yours sincerely,
AVP- Customer Service
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