Insurance Policy No. 10640211
I am working In Nigeria and when I was on leave HDFC Officials with 2 of their agents approached me for Insurance Policy. They came to me when I was about to proceed my return journey and quickly they took my signature in their proposal forms and asked me to drop the cheque and some other documents with my wife which they said they will collect within a week time. Accordingly they collected the documents and cheque for the first instalment but later they came back and said I cannot get the Policy since I am working in Nigeria which is not covered in their scheme so they convinced my wife to change it on my sons name who was minor at that time. Later I also agreed for the same.
Now they send the form for Money back payment (5th year) which I filled and submitted to their Thiruvalla Service Branch. After almost one month they called my wife and informed her that the form submitted by me is rejected bacause my son is now major and he has to fill the form and I have to fill a form and submit another form to transfer the policy to my son with some of his documents as proof and Original Policy. I have submitted the same with original Policy to their Thiruvalla Office personally on 24th August while I was on leave. While submitting they said it will take 2 weeks for their process and 3rd week I will get the Original Policy and the Payment.
Even after one month we have not heard anything from them regarding the policy as well as the payment we have contacted their Thiruvalla Office as well as Bombay Office to get the feedback. Both the offices are replying in irresponsible way regarding the policy and payment. Two times I have lodged the complaint to them through their Web which is yet to be addressed.
In view of above, please advice me what course of action I have to taken against them. I am awaiting for your advice.
Abraham P.C.
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