Dear Sir,
It's being shocking to say that the kind of service Airtel is providing under the Big banner is not at all Ethical way of doing biz. My Cell No. 09810326499 is use from last 3 yrs with all payments in time. In the month of July - 11th 2009 I was moving to S.Africa & requested your Call centre team for Intl Roaming, with conf. all OK that you will enjoy uniterrupted service.
When landed to J'oburg on 11th July late evening I foind that my Airtel connection with no signal & to give a call to some I was requesting security team for the cell for a call. All this into the country which is not only new but also a Gangster Province.
Now got the reminder letter that my payment of INR 6227 is due & if not done than case will be submitted to court. Got the call from your collection team too Mr. Amit 9810007608. When briefied him about the experience, he is not interested & shouting on the phone that it's me who is culprit. Mr. Amit saying that you need to give security amount to enjoy Int. Roaming. If this is the procedure than it comes from your call center team when had a word with them.
This person had a word with my parents & the kind of the behaviour shown, it's totally un realistic & shocking. It shows that Airtel Employees don't have the mannerism as how to speak to elders. He is commenting to my parents that your son is not interested in talking to us & using Bad words on Phone.
Is this the way to speak to some one parents & that too for just INR 6227.oo payment. If this is the approcal and an Unehtical Professional behaviour than pls understand as a customer I can also log the compalint against you people.
Pls advise in this circumstances how you can expect that your customer will be happy & will settle dues.
Sachin Kumar
Trade Lane Manager – India - South Africa
DHL Global Forwarding SA
(Proprietary) Limited
10 Patrick Road, Jetpark, 1459
Johannesburg
HandPhone: 27 (71) 853 9840
[email protected]
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