I have a credit card of HSBC for the last so many years and also maintaining saving account with the bank at New Delhi branch. Card No.4384 5999 1055 1968
During the 2nd week of December I got a call from HSBC premium Circle branch and they offered me certain benefits under their Premium Circle programe. During the conversation the man on the line told me certain benefit given to me against payment of Rs. 6055/-. I told them that they should send me the details of offer in writing. They assured me that I will all the details of offer i.e list of destination under vacation offer, flight offer etc along with terms & condition of the scheme within a week time there after I can refuse the policy if I don’t find the terms suitable to me.
During the 2nd week of Jan-10 when I did not received my statement of account for the period 4th Dec-09 to 4th Jan-10 I contacted customer care and they told me that my statement has returned undelivered. I enquired where you have sent the statement. He told me the new address, which I never requested for change. Thereafter I requested this statement be sent again but I never got it, however I received this statement thru Email.
On checking the statement I found that A sum of Rs 6055/- has been debited to my account which I requested to reverse the same as I have not received any details etc along with other terms & conditions which were promised during telephonic conversation. I was told to write to Premium Circle thru email which I immediately did but I did not receive any reply. Thereafter I sent an email to HSBC at [email protected] and copy to Premium Circle requested for reversal of charges debited to my account. In reply to my email they advised me to write to Plat 5 consultancy Pvt. Ltd with full address for reversal, which I did immediately thru Email as well as letter thru Speed Post. Plat 5 consultancy Pvt. Ltd never replied my letter, however within 2-3 days I got one parcel thru courier which I have not opened. iF i HAVE KNOWN THAT THIS IS A THIRD PARTY ARRANGEMENT I HAVE NEVER ATTENDED THE CALL ITSELF.
I am writing again and again to HSBC and Premium Circle that since they have not provide me the details of the Scheme and the terms & conditions in writing as such accepting the scheme does not arise and they should reverse the amount debited to my Card but they have refused.
You are requested to help me in this matter as I have not accepted the Scheme without accepting the terms & conditions which were never provided to me.
With regards
Ashok mittal
1971 Sector –9
Faridabad
9811788389
0 comments