I have taken a policy of tata-aig throug HSBC credit card in Feb for a period of one year and opted for an EMI payment of premium throug HSBC card. I authorize bank to debit 10/- for 1st month and then EMI of Rs 530/-for 11 months and they will reconfirm me well in advance for renewal. I had given full stress on renewal that it should not be that you renew of your own. The certificate they sent in Feb- march has clearly written that Expiry date of Policy is Feb'2010. But Tata-Aig is presenting EMI to every month to HSBC and they are paying. They have not communicated me in this concern till I asked the Bank not to pay further EMI to Tata-Aig on 15 th April. But they even continued to pay them and explained me that policy is automatic renewal up to the age of 75. But it is no where mention in the policy certificate. Never they issued me any receipt for my premium. On writing to them, they tried to convince me over phone that they are right to take premium. In the mean while I took one more policy from them in Dec for 1 year and premium to be paid in EMI. So at last I cancelled my card (divided in 4 pieces) and paid the cheques for remaining 5-6 EMI, along with the cancelled card (in the same envelope) and asked for a refund of premium already charged in an expired policy and a compensation of Rs 15000/- for my harrasment. In spite of my payment of balance payment (they show the receipt date 21 / 06/ 2010) and cancelling the card, they show that, they have paid RS 520 to Tata AIg on 22 / 06 / 2010. I am shocked that how it's possible that a sum is debit even in a cancelled card? On receiving of bill I again sent a mail and asked to reverse the bill and refund my excess collected money. And thereafter I received a call from their Representative, who was using filthy languages ant tried me to accept the things and pay the dues aND PENALTY / LATE FINE etc.
I therefore request you to see the matter and tell me what to do? I will send you all other details in a day or two.
Anand Kumar Agarwal
98310 75774
Anand Kumar Agarwal.
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