With the intension of clearing the balance on the account, I had taken a loan and cleared a balance before the due date in the month of April 09. After speaking to a representative from HSBC, I confirmed a check was sent out for Rs.2500/- a week before the due date towards min payment and then requested a balance as on that date... I went up to the bank and paid Rs 39255/- on 13th April 09 (Deal No-1818). HSBC confirmed this will bring the balance to 0. After this we did not receive any correspondence from the bank until the new statement with late fees & F/c came in with a balance of Rs 3, 102.64/- in the month of July 09. I tried to speak to Revathy and Uday from HSBC on the 30th of July explaining that we never got any statements showing a balance or fees over the last 90 days and we were in the impression of account being closed as per our request. They instead of resolving the issue hung up on my face and since then the account is turned over to an agency with no fault from my end... Now the bank expects me to pay on the card which is nothing but just fees. I had requested a delivery report on the statements that were sent to my address and I did not get any help even there... Now I am getting frequent calls from the agency to make that payment of Rs 5719.36
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