Dear Sir,
HSBC issued me one CC. - 4476 9299 9699 5251
On 30th November I received a message from HSBC bank (Credit Card division). I need to clear a Total payment 2769 Rs, then I ask bank, about the details and how this amount come and I told them let me know where I spend this amount. I called to the phone banking officer not less than 30 times (every time they lesson the problem for 20 minutes discussed with their senior and then disconnected the lines). At present the bank has referred the case to a recovery agent. During last 2 months the agent every day calls me 20-30 times he shouted on me and asked for the money. He has no record he is not ready to lesson my argument. Due to so many telephone calls I am losing my mental piece.
Then I decided to settle this amount and ask the recovery agent, how much I should pay to settle the problem. Then they ask for 2000 Rs to settle this. I had paid this amount to collection firm name SERCO and the name of the agent is Mukesh Singh. I ask for settlement letter, and then he told me that I will receive in coming few days. After that I neither I receive any letter from bank or receive calls from this Agent.
But day before yesterday, I was shocked when I received a call from different Agent and asking for same amount. I try log complain to (Recovery Agent) HSBC Bank, but they denies to log a complained.
I had a Receipt (CPD3 0217863) with me of 2000 Rs paid to agent and I also get SMS from bank about the Rs paid by me.
Please help me what I should do.
Thanking you.
Yours faithfully
Somnath Banerjee
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