Dear Sir,
My card no is 4384 5913 9276 6578 When the card was issued to me the bank told me it was free of cost.
But after one year they charged me some annual fee i called to the customer care of HSBC BANK and ask then to cancel or reverse all the charges that bank has imposed on my card. Bank did reversal of the all the extra charges at that time I told if it is not free you can cancel my card with immediate effect then the bank representative told me that in future if, you find any annual or membership charges on your card you just give call to customer care department and request bank to reverse that charges and bank will do reverse all the charges at that time also I told bank representative that I don’t want any paid card.
But after 1 Yr. back they send me a statement with some annual charges post on it. Same thing again i told to the customer care. But every month they started to send me the charges with late fees.
Kindly take appropriate action for reversal of all the extra charges or cancel my card from immediate effect, however I have borrowed cash on EMI on the same card if, you want to cancel my card I am ready to pay actual outstanding what so ever it is on my card no. 4384 5913 9276 6578 but I will not pay any pre closure charge as this is a forced cancellation of card by bank.
If bank would have inform me regarding all these charges I would have not used this card.
Kindly, help me in reversal of annual fees and membership charges.
Looking forward for your positive reply.
Note:
I did not apply for this credit card.
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