I have been using the HSBC credit card since 2005... HSBC has offered me the credit card with no annual fees...
In the year 2008 i have got a statement with wrong billing where i have made a purchase of 2467 rupees at Big Bazar... for which i have not made the payment because i have got the statement with annual fees... i have told the customer care executive clearly that i will not be paying the annual fees... customer care executive told me that we will wave off the annual fees and the additional charges... he told me to pay 3000 rupees in end of June-08 and told that he will be sending a person to collect the cheque... and give me the closure... but he never turned up for 4 days, every day i used to call the customer care and he used to tell me that the person has left... then immediately i have gone to the HSBC branch Located at JMD building in Gurgaon and dropped the Cheque for Rs 3000..with a cheque No. 110361... later again i started getting the statements saying that you need to pay the outstanding amount and i used to communicate to the customer care about the payment made and no waver has been done... pls lookinto this... no one has responded to me clearly... instead started telling me to pay the same or else it will increase month on month... Now the amount has gone up to 7000 plus amount and HSBC is not taking any interest in resolving the same...
Today some one called up from HSBC legal department and started saying that what ever you do you have to pay the outstanding reflecting in your account... or go round the courts...
Please do the needfull
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