HSBC
Harassment

Hi,

This is in reference to my credit card no. 4476 9299 6067 1839 with HSBC.

My account is in collections right now for not making payments. The reason for which is that I have requested hsbc’s every department time and again to remove all the contact numbers from my account which I do not authorize HSBC to use.

I have also received a verbal confirmation from hsbc call operators and their managers from every department that all the contact details has been deleted except which I authorize them to use. I have also indicated that I will not make any payments on my account if any department of hsbc calls on any other no. that I are deleted and are not authorized by me.

However, this seems to be of no concern to HSBC as the calls are regularly placed on the other numbers as well even after confirming “do not call” on them.

Now, after having a word with an agent “Vidya” from collections I believe, I spoke to the customer services to get a letter (written confirmation) from hsbc regarding my contact details on the account.

Customer services asked me to drop an email on this address [email protected] to get the document required. I did so and received a reply that I need to pay rupees 500/- to get registered for online complaints registration system of HSBC. This is so insane that a customer who is already unhappy with the services needs to pay money to register complaints already informed to every department of theirs???

It is not my fault when hsbc's different departments fails to adhere to the instructions regarding my contact details with hsbc. Or their so called “SYSTEM” magically obtains different contact no.s from me even after being deleted by them.

So, I informed them that I will be not making any payments on this account till I get the confirmation in written that hsbc will only use contact details I authorize them to use. I also “Requested” hsbc to please go ahead to take any "Legal actions" against me in case you fail to provide this document.

Now, instead of taking any legal actions like a court case notice or police complaints, HSBC agents are enjoying harassing me by calling exactly the same numbers for payments which I wanted them to remove. This harassment is continued for months now and my parents are troubled with this to a great extent as they do not even know what this is all about and have no details for me whatsoever as I stay from my parents and family since 2 years now due to personal reasons.

I request the Consumer complaints department to please suggest what can I do to stop this harassment.

Thanks,

Ankur Jain.