I am Shailendra Jain, I used to have a HSBC credit card in Mumbai in Year 2004. I remember I did all the settlements before closing that card, but still some outstanding balance is being shown in my CIBIL report.
I have provided all the possible details (including Name on card, Date of Birth, Account Number, Opened date, Last Payment date, Closed date, Status etc.) which could facilitate them in searching my records in their database. I spoke to call center folks multiple times, then I exchanged multiple mails & then I even visited to local HSBC card settlement office but no one is able to trace my details in the database.
I still do not have any response from HSBC, neither through email ([email protected] & [email protected]) nor from call center (022-66667070 & 9893277373). Call center people are not able to find records of my card/account in their database, hence they are not in position to say anything. They just end up saying that send a mail to [email protected]
If my records are not available in HSBC database then on what basis they are sending updates to CIBIL?
It has been more than a month since I am talking to HSBC in this regard & HSBC is not able to resolve my queries. Ultimately I am escalating this issue to consumer forum & RBI.
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