HSBC, MG ROAD, MUMBAI
INDIFFERENT ATTITUDE OF THE BANK

I have been a Premier customer holding both NRE and NRO deposits/savings bank accounts for a very long time. For the past many years, the banks services have deteriorated and, therefore, I decided to close my accounts and move on to another bank. Although I submitted my account closing request more than 15 days back, as of today, the bank has not closed my accounts and transferred the amounts, as per my request. This bank believes in only automated messages, treating customers as mere robots, and does not bother to call the customer even once, despite several messages have been sent to it. Why this indifferent attitude when one requests for closure of accounts? Why such delays should occur to close the accounts? Everyday I am losing so much by way of interest because the bank is yet to transfer the money to the requested bank. I am a thoroughly disappointed and disgusted customer of HSBC.