Please find mentioned below copy of the email sent to ICICI Bank Credit Card Department on the subject "Complaint against your Collection Official" which is self-explanatory.
11th April
To,
The Head - Credit Card
ICICI Bank Ltd.
Credit Card Department
Mumbai.
Dear Sir / Madam,
This is with reference to my credit card no.9401 3400 2293 6005.
I had received a call from one Mr. Suresh (through phone no.022-61204520) from your Collection Department on 9th Apr.’11 asking for the payments towards the credit card outstanding of last month as well as for this month which is a total amount of Rs.9558/-. Although I had earlier mentioned to him on 6th Apr. that I will clear the payment by weekend i.e.by 9th Apr., I told him that I will make it on Monday (11th April) as I was not carrying the cheque book on that day. To this he was continuously insisting me to make it on 9th Apr. saying that this is my billing date and the payment must be reflected on this day.
I had earlier checked with the Customer Service Department with Mr. Rishi Raj from your Mumbai Credit Card Department checking if I could pay it on Monday 11th Apr. to which he had agreed and also mentioned that my billing cycle is on 12th Apr. Despite informing this person about my conversation with the Customer Service, he was still adamant to me to make the payment otherwise he will speak to my mother at home & send the person to collect it. In fact, while I was on the phone with him he dialed & spoke to my mother very rudely & with disrespect and told her to make arrangements of payments & he is sending a person across to collect it. She also kept requesting to collect it from me on Monday but he was completely ignoring that & kept insisting for payments. Over the phone, he also told me that he can wait till Monday but will not help me with the additional days time.
FYI, I have paid the outstanding dues today (11th Apr.’11) vide your receipt no.1104235756 for Rs.9560/-.
This way of collecting payments and talking to an elderly Senior Citizen woman with such a disrespect is unacceptable. This has been a very unprofessional way of dealing with a customer and more so disgracing a woman who was all alone at home.
I request the bank to make note of the above matter and I anticipate an appropriate redressal.
Thanking you,
Sincerely,
Nicholas Almeida
Hp: 9820604754
0 comments