Dear Sir,
I seek your suggestion on the following case.
I have been using my ICICI credit card ending with 8000 since many years and I have been a prompt payer of the same before the due date for which only they have increased my credit limit also without my consent rs Ten Thousand to One Lac.
I have been requesting them to send sms for any transactions that I make. Even they have registered my request through the call centre and given me a number for the same SR159269184. On the follow up for the same, I have mailed them my concern on December 12, and on December 13, I have received a mail for the same confirming that I would be receiving sms but I have not received any till date.
When I have enquired through phone they said I will be receiving it but still I am not receiving them.
Recently, I have lost my credit card and realized it after a day and got it blocked.
There were TWELVE fraudulent transactions done on my card on the same day to the tune of Fourty Four Thousand.
I have reported this in the police station and case has been registered for it.
FIR has been raised and I have the copy of it also.
I seek your advice to what to do HAD I HAVE BEEN RECEIVING SMS I WOULD HAVE BLOCKED THE CARD ON THE FIRST TRANSACTION ONLY.
Where I would have got alerted and blocked my card since it was missing.
By doing so I would have saved myself and the bank for unnecessary trouble.
Please do advice, I cannot pay for something which I have not used and I am confused to do what.
With regards
Madhav
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