I was a Credit Card Holder of ICICI Bank. The Card expired in August. I had made a purchase of Rs 1100/- on 30th August. I didnot receive any statement at my end for last three months for the above transaction. I tried to contact the customer care twice but the call was kept on hold for 20 mins and 10 mins unanswered. Recently, I received an SMS from the Bank regarding a payment for Rs. 2139..18 to be made by me. I had a talk regarding this with the customer care for the Bill and tried to explain the whole issue of non receipt of Bills at my end and hence the payment was not made but they were not willing to entertain my request and did not waive off the Late Payment Penalty Charges. I have not defaulted the Payment on my part. I could not make the Payment as I was not in receipt of the Bill. Refering to my Earlier Bills you can have a look that I have always made the Payments properly and before the due date, hemce I had no intentions nor any willingness to default the payment. Now when I am trying to request you accept the payment the customer care executive does not accept it as they say they will not waive off the late payment charged totally. They offered me a 50% waive off and balance to be paid by me. They say that the Bills were delivered but the Fact is that I am not in receipt of the Bill since last 2 to 3 months. I am ready to make the payment for the transaction that i have made for Rs. 1100/-. I would request you to kindly look into the matter and take some step so that I can be relieved of this issue. I would further like to tell you that I am not the only customer to your Bank but still if this kind of things happen then I would fail to rely on the Banking Services provided by you and would be sceptical in making furhter transaction. Further would request you to kindly respond faster so that my future course of action could be determined.
I hope I could explain you the issues that I am facing currently and that it could be sorted out by you.
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