Dear Sir/Madam,
Sub: Cancellation of transaction converted to EMI.
Reference: 02062010598 & e-mail dated Jun 1
HSBC Platinum Card No. 4862 6989 0080 7777
Name: Padma Subramani
This is to inform you that, I had made a transaction for Rs. 78, 000/- and placed a request on May 24 to convert the said transaction into EMI at 12 equal monthly installments. And on May 27 I had requested to cancel the transaction which is converted to EMI and remitted the entire due amount. The transaction was cancelled with a charge of Rs. 4, 300/- as processing fees and others charges.
My request now is to reverse these charges. If you check the history, I have a good payment record in the last five years. Considering the past track record, please reverse the charges of processing fees, finance charge, etc levied on my card account. Apart from these charges there are no other dues.
If the due amount was towards any purchases, then I would have definitely paid for it. Just to let you know that, there was a similar instance with HDFC credit card and the transaction was reversed with “0” charges. If required I can provide the proof too.
If it is impossible to reverse the charges, then please consider this letter as a request to cancel my Platinum Visa card.
And also, please note that every day atleast 15-20 times the customer care executives from Chennai HSBC are giving missed calls on my mobile.By the time I pick the call they disconnect. I do not understand what kind of collection follow up is this? Is this how you treat the customers? Im really very disappointed and frustrated with this kind of behavior. I will have to seriously escalate this and take necessary action I believe.
I hope the charges would be reversed immediately.
Thanking you,
Your’s faithfully,
Padma S
[email protected]
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