Sir/madam my name is sreeramagiri mythili rao and my husband's name is sreeramagiri kameswara rao and we have been holding an icicibank a/c, a 3 in 1 account wherein i was allowed to do net trading. In june we had submitted all our pan card proofs, photo copies and the relevant documents required by them as per kyc norms. After that we were out of india for a period of one year but was trading from there. One morning in feb i got a mail from the bank (ICICI BANK, PREET VIHAR DELHI) that our papers have been misplaced by them during shifting and so we would have to submit all the proofs again or our account would be frozen. Since i was out of the country i requested them to give me a grace period till july. I submitted all the kyc papers in Brodipet branch of icicidirect, Andhra pradesh. Ironically the man incharge there was not competent enough and he took our signatures only on half the forms and on september 7th nearly a month later i got a phone call from that branch saying the papers were not fully signed and we would have to visit the place again for completing th e forms.By that time we had shifted to our hometown called NUZVID nearly 100 kms from GUNTUR where we had submitted the papers. At that time i was taking care of my mother in law who had undergone a coronary bypass so could not even move out of the house. Hence we requested that person to send the papers by courier which he refused and so we also offered to pay the courier charges. So we left the issue as we were busy with our house construction and taking care of my mother in law. Hence we decided to submit the documents later in Delhi. We visited delhi in november and visited the bank branch on 20th nov. There again we were asked to visit icicidirect branch but we refused as it has been their fault and they had been promising us through mails to tell the place where their representative would come and take our papers and check our id proofs. As i was stressing for someone to come personally one gentleman tried to help (an employee of icici). That man came and took all the papers and submitted them on 28th dec and on 31st december I was told that the papers were received and it would be activated within 10 days. I have a proof of this. Later everytime i called the call centre they gave the standard reply that it takes 10 to 15 working days to activate. I came back to my home town on 8th jan and till that time it was not being processed though they acknowledged the receipt of the documents. I had to make std calls every friday and monday but i was given the answer on 18th jan that papers were sent for processing. After one month ie 29th jan i was told by the call centre that the papers have been rejected and they could not give any reason. when i stressed they diverted the issue by saying the base branch would let us know and they disconnected the call. Hence it is my genuine request to take action against icicidirect for their gross negligence and careless attitude. In this delay nearly 1 and 1/2 year i had lost upto 1.5lakhs as i had desired to dispose off some of my shares and use that money for my house construction and was waiting for the market to gain momentum. We had to arrange for money from other sources for which we both had to travel to Delhi. Moreover even though the trading account is suspended they are debiting quartely charges, which are higher than other banks. I had been using this bank simply because when we opened the account in 1999 net trading was not so simpler. Now they are harassing genuine customers like us in the name of kyc norms or sebi regulations but they cant trace people who cheat. Kindly help us and bring usvout of this mess. Our demat account numbers are 13300235 and 13300438 ie sreeramagiri mythili rao and sreeramagiri kameswara rao. Since it is a joint account, for every mistake on their part we both have to visit the base branch in Delhi which again is not possible under all circumstances. SINCE JUNE WE HAVE BEEN PUT IN TROUBLE FOR NO FAULT OF OURS HENCE WE STRESS THAT OURS IS A GENUINE CASE FOR YOUR COURT TO DELIVER JUSTICE TO US AS AGGRIEVED CONSUMERS.
thanking you
sreeramagiri mythili rao
sreeramagiri kameswara rao
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