Two to three years back I have taken ICICI credit card. Without my approval/agreement ICICI Lombard gave a policy on that credit card in 2007 and started charging monthly on the credit card. The credit card number is 377041371715003. I didn’t even know they have started the policy on credit card, unless I saw my credit card bills.
I do not even know the policy number also I did not receive any papers from ICICI Lombard. I have called at least 6 times to ICICI credit card department and ICICI Lombard people asking for clarification and revert back the amount. Both have blamed the other department and they have never worked on it.
I have even asked for cancellation of the policy, which they have been charging to my card, but they have said that we need to pay the full amount for the policy, which we never asked for. This is really absurd, paying for full amount for the policy which I never asked for. Because of this I even stopped using ICICI credit card.
In few months, the amount on credit card reached 10 thousand with late payment charges. Still both departments have not taken any action. Roughly every month, I got a call from ICICI credit card department for payment. Every time, I used to ask them for clarification on the policy. No one has taken any actions.
Yesterday (04/03), suddenly 10, 088.18 got debited from the savings/salary account (account number: 000201557525) to ICICI credit card towards the same ICICI Lombard policy. There is no intimation about the same. It’s really shocking to see someone can deduct amount from our savings account without our consent.
How can ICICI bank allow some other ICICI department people to do transactions without intimating? How can they access it at the first place. This creates a doubt that ICICI bank is not safe to keep money. Any department in ICICI can access and debit money without your knowledge.
I called, ICICI bank account department. They did not answer how other departments could access my savings account. I called ICICI credit card department. They mentioned, they can access my savings account but they can not contact ICICI Lombard.
From morning, ICICI Lombard toll free number 18002098888 is busy to answer by calls. I am opening a complaint in ICICI Lombard web site today regarding this.
All the departments in ICICI bank are playing with customer money and stealing it.
It’s really a shocking and shameful example of big branded bank like ICICI bank, with its sole motive to expand and grow at the cost of people's money. It also raises a big question on the security of human rights. In country like India, were we boast about individual's security, we find the big banks looting us and there is nothing done in this regard. Its not only me, I have found many other similar cases of fraud cases launched against ICICI Lombard in internet. Will there be any end to these? Should these banks be still given licenses to operate in our country? Could we at any stage feel secure?
Regards,
Vinod Nalla
Jyothi Residency,
IC Cross Kaggadaspura,
CV Raman Nagar,
Bangalore - 93
PH: 9845770997
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