My mother is having an old pension policy named "Life time super pension"
premium mode is monthly and Premium term is 3 yrs which has completed 2 yrs..
before completing 2 yrs an advisor from ICICI company contacted us and told that kindly give last and final 1 yr premium in advance ie. Rs.24000. and we'll give you some bonus in november My mother paid that amount thinking that our policy has now fully paid up.
Now when she contacted your udaipur, Rajasthan office to consult about policy they told us that your old policy is diffrent and the advisor has given you new other policy named "icici pru assure pension uni- 105L102V01".
She has filled a complaint in that icici office.
Now we want to get our money back and punish the concerned advisor.
Several times I had sent complains to icici grevience but nobody is listening.