Dear Sir/ Madam,
I would like to bring to your notice the unprofessional and irritatingly lethargic behavior of your team at IDBI Home Finance, Prabhadevi, Dadar, Mumbai. My brother Ritesh Srivastava, and I applied for a home loan against a property in Mira Road. Considering the fact that the same back had another client who was planning to purchase a flat in the same building as ours, we thought it would be easy for us to get the loan as two similar cases are being handled by the same branch of your enterprise. Our interaction started with Mr. Rakesh Shukla (9322022136) who lead us to the branch and an interview was held to assess our paying capacity. On 30/11 a loan of Rs.24, 00, 000/- was approved in our name (case no.: MUMDAD00005513). As a practice all the relevant documents along with the processing fee of Rs.13000/- was submitted to the office in the disbursement department. We were supposed to interact with Ms. Smita or Mr. Vaibhav. Gradually we realized that there is no progress in our case and we approached Ms. Smita for the same. She explained us that there are a lot of problems in the property and she is surprised why Mr. Rakesh took up this case. She also mentioned that Mr. Rakesh being a DST is just trying fetch more and more cases without even analyzing the case. We asked her to expedite our process so that we could obtain our cheque as soon as possible.
The whole disbursement team kept on working for next 3 months and in meantime they assured us about the loan time and again and also suggested us to get the property registered in our name. We followed the instructions and on 2nd feb we got the property registered in our name and submitted all the documents to Mr. Vaibhav soon after. Mr. Vaibhav kept on coming up with weird demands like paying up franking charges (for the agreement between bank and us) to builder without telling it to builder which will be later deducted from the loan amount. We kept on following his instructions hoping that one we get the cheque soon.
In the first week of March he told us that there is some problem in the property and we need to go to court again for rectification. He had no explanation when he was asked why could he not find a problem earlier while the documents were lying with him for more than 2 months. We decided to take back our documents and approach IDBI Bank, Worli. Within 5 days of submission of the documents we have been issued the cheque on 13th March for the same property.
We request the IDBI home Finance team to reimburse the processing fee charged from us if no compensation can be provided for the harassment and trauma we have gone through.
Rahul Srivastava
9820747716
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