Please check my trails mail with these guys for a full concerns that I've with these cheats. I'll escalate to highest level and will do whatever is required to get the work done or a refund. Will not pay premiums untill my concer is reolved to the satisfaction. Bunch of fools in ING...
&&&- Forwarded message &&&-
From: Vinay Singh
Date: Mon, Oct 11 at 9:00 AM
Subject: Re: ECS SI Email
To: [email protected]
Dear Team
I had spoken to Manjula who had called me up and explained that the changes asked could be done only after 28/6 as your systems are not up to date. Thank you for showing your service and system levels in this modern and jet age... even when your sector has so much competition.
Even I work in service sector and have a customer base more than 20 million, who face these issues, we do these changes immediately, we just have to change the payment plan and take new ECS form with cancelled cheques and one post dated cheque. I don't really know what's wrong with your systems.
If this is the service levels you have, I'm sorry I don't want to continue with your services anymore and pay you like fools. Customers and customer service has changed a lot, please update your system, I know your sector like telecom sector does not even have full fledged retention team.
This is my last request before I take any serious actions, refund the amount paid to you in full. Don't tell me all those cancellation policies which I signed while taking this bull shit as the forms were filled by your executives later and my signs were taken before. Also, I've got the terms and conditions copy later, so please don't let me go into all those details and please refund the amount paid to you.
This does not mean that I'll stop investing, will find some better firm.
My policy number: 01588721
Thanks & Regards,
Vinay Singh
8108080821
On Sat, Sep 25 at 2:28 PM, wrote:
Dear Mr. Singh,
Thank you for writing us at ING Life.
We regret for the delay in response,
With reference to your email dated 22/9 and further to our telephonic conversation, we would like to confirm that the ECS debit date for the period of 28/09 cannot be changed since the ECS debit request has already been sent to your bank.
Further to your query regarding frequency change from quarterly to monthly, we request you to complete the attached mode change form and submit the same at any of your nearest ING life insurance branch. The payment frequency will be changed from 28/06.
Kindly note the branch address:
ING Life Insurance
B2M, Eighth Floor,
# 817, Nirmal Life Style Corporate Centre
LBS Road, Mulund (W),
Maharashtra: 400080
Contact number: 022-66714726
Or,
ING Life Insurance
Fourth Floor,
New Vijay Cinema Building,
V.N. Purav Marg,
Opp. Akbarally’s Sion- Trombay Road,
Chembur,
Mumbai: 400 071
Contact number: 022-61216121
Or
ING Life Insurance
349, Business Point,
4th Floor, Andheri (East)
Western Express Highway,
Mumbai: 400 069.
Contact number: 66931000 / 66770521
We value your patronage and look forward to serving your needs.
You can also contact our customer care on
Toll Free Number: 1-800-419-8228
Mobile Number: 9880888228 (Non Karnataka callers prefix 0)
Regards
Customer Services
ING Life
From: Vinay Singh [mailto: [email protected]]
Sent: Wednesday, September 22 12:35 PM
To: Helpdesk
Subject: Re: ECS SI Email
Dear Customer Service Team
If there was a genuine attempt to call me you would have called on the mobile number that I had left in my trail mail in my signature, you would not have to search my mobile number in your records. Would you please call me on 8108080821... if you do not face any problems calling me again.
Thanks & regards,
Vinay Singh
8108080821
On Wed, Sep 22 at 12:23 PM, wrote:
Dear Mr. singh,
Thank you for writing us at ING Life.
This is to keep you informed that we attempted to contact you on your phone number 9987012763 with reference to your email dated 20/09 however we were unable to reach you to discuss your query details. We request you to kindly provide us your current contact number and appropriate time for calling to assist you further on your query.
Further, we would like to confirm you that the ECS request will be sent 15 days prior to the due date and the due date of your policy falls on 28/09 (which cannot be changed).
Also, We would like to inform you that change of frequency can be processed only during the policy anniversary year. The policy anniversary for your policy 01588721 is on 28/06.
We value your patronage and look forward to serving your needs.
You can also contact our customer care on
Toll Free Number: 1-800-419-8228
Mobile Number: 9880888228 (Non Karnataka callers prefix 0)
Regards
Customer Services
ING Life
From: Vinay Singh [mailto: [email protected]]
Sent: Monday, September 20 9:49 PM
To: Helpdesk
Subject: Fwd: ECS SI Email
Dear Team
May I request you to change the debit date to 2/10 instead of 28/09. My account does not have enough balance, the ECS will not be cleared. The ECS will be returned and I'll be chrged unecessarily. Hence, please let me know the best option available immediately.
Also, after you are done with this request, I want to request to change the amount from Rs. 7500/- quaterly to monthly Rs. 2500/-. Please also note if the above request is not completed postively then please go ahead and cancel my policy with, as I've lost interest in this. Have better options in the market to invest at.
Immediate response and action is appreciated.
Policy # 01588721
thanks & regards,
Vinay Singh,
8108080821
&&&- Forwarded message &&&-
From: helpdesk
Date: Mon, Sep 20 at 9:30 AM
Subject: ECS SI Email
To: "[email protected]"
ECSSI
Dear Mr Singh,
Thank you for choosing ING Life as your preferred life insurance partner.
Your ECS request for Rs. 7502.98/- towards your policy 01588721 will be presented to your bank on 28/09. Kindly keep your account funded.
This initiative is part of our efforts to help you fulfill your responsibilities in the most hassle-free manner. Rest assured you can look forward to similar initiatives in future, as well.
For more details, please feel free to contact 91 98808 88228.
Warm regards,
Customer Services Department
Call us at 1-800-419-8228/ 91 9880888228/ 91-80-4134 5444, Fax: 91-80-41100700
E-mail: [email protected]
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--
Thanks and Regards,
Vinay Singh.
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