ICICI
ATM not dispensing money

I am an ICICI bank Customer (A/c #017701007474). I tried using the Axix BAnk ATM in Gurgaon DLF-1. The money was never dispensed by the vending machine however the amount was deducted by the bank. I lodged a compliant with ICICI and was provided with a reference number (132766923). They gave me a timeframe of 12 business days by which time the problem would be resolved and the amount credited to my account. I called them up on the 13 th day to be told that Axis has rejected the request on the grounds that the money was dispensed by the vending macine.