ABN AMRO Bank Credit Card
Harasment by their partner programme

This query pertains to Credit Card No. 5239 5044 0048 5192 of Charulata Khanna

We had taken up the ABN Amro's Good Life Programme of Heritage Holidays Pvt. Ltd. in 2009 by paying the necessary charges.

As we wanted to travel in the mont of Jan we had given them sufficient time and posted the necessary documents to them in the last week of November with the Voucher No. 874363 and the necessary instructions to book the ticket post afternoon. We spoke to Ms Navneet the lady coordinating with me on more than 4 occassions.

Now because of their lethargy and non cooperative nature my vouchers have now expired and they have still not reverted back to me. I even went to the various on like air ticket booking sites and found the tickets still available at the old rates.

I would like a complete refund of the charges paid by me for this unprofessional attitute and your choice of selecting a wrong partner for the programme

The sequence of communication is attached herewith for your reference.

Kindly look into the matter and revert back at the earliest

Charulata Khanna

I had posted all the necessary documents along with the voucher in the last week of November

9th December

Dear Mrs. Khanna

Thank you for patronizing Heritage Holidays.

We are pleased to inform you that we have secured your booking for Delhi - Mumbai, your Grand Life Style Offer entitlement from SBI Bank.

Please find below the flight schedule for the date and the destination requested by you.

PASSANGER NAME: Mrs. Charulata Khanna and Mr. Sanjiv Khanna

DATE

AIRLINES NAME

DEP FROM

TO

DEP TIME

ARRIVAL TIME

22-01-10

Spicejet SG 109

Delhi

Mumbai

0955 hrs

1215 hrs

Kindly check all the details and please send us your confirmation by replying to this email within next 24 hours, so that we can print your ticket as these tickets are subject to availability. Also note that the above date and sector has been confirmed as per your consent given verbally / in your booking form and any change henceforth shall not be possible. Whatever changes you may propose, if any, needs to be done now. The offer shall lapse (be non usable) thereafter.

*Please note that once the ticket is printed/issued no changes/rescheduling or cancellation is possible/permissible thereafter.

To facilitate payment of taxes and fuel surcharges, you may send us an authorization through email in the following format by filling your card # and expiry date of the card so that Rs 5, 358/-(Rs.5, 358/- towards Airport Tax/Surcharges) can be billed on your card.

Authorization

I Mrs. Charulata Khanna authorizes Heritage Holidays to bill Rs 5, 358/- (Rs 5, 358/- towards Airport Tax/Surcharges) on my SBI credit card xxxx xxxx xxxx xxx. The expiry date of the card is mm/yy. (for yourself you have to pay Rs. 2, 679/- and for your campanion you have to pay Rs. 2, 679/-)

Thanks once again for giving us a chance to serve you.

Regards,

Navneet

Heritage Holidays Pvt. Ltd.

F-138 First Floor,

Rajouri Garden Main Market

New Delhi - 110027

Ph: (011) - 65908010 - 20 - 30

Should you require any further clarification / assistance, please feel free to call /write

I replied back on 13 December after telephonically talking to them on 11th December

kindly confirm my tickets from Delhi to Mumbai departure after 12 noon

Charulata Khanna

I again mailed back on 24th December after getting no reply from them

Dear Navneet

It is high time that you confirm my tickets so that I can make arrangements for my travel. You are taking a lot of time. I think you are wasting my time.

Reply immediately

Charulata Khanna

This is the reply I get from them on 24 December

Greetings from Heritage Holidays!!!

Dear Mam,

Thanks for your E: Mail.

You havn't provide us the Authorization (Credit card No. and the Expiry date) for deducting the money. Thats why we are unable to issue

your Air - Tickets.

Thnaks and Regards

Navneet

I replied back immediately on 24th December

Dear Navneet

I had asked you to change the flight to an afternoon flight please go through all the mails I have send to you since your mail

Charulata Khanna

This is the reply I get on 05 January

Greetings from Heritage Holidays!!!

Dear Mrs. Khanna,

There is very high fare is available for DELHI - MUMBAI on 22 January.

So, please provide us the new dates.

Thanks and Regards

Navneet

Reservation Incharge

Heritage Holidays Pvt. Ltd.

F-138 First Floor,

Rajouri Garden Main Market

New Delhi - 110027

Ph: (011) - 65908010 - 20 – 30

I replied back immediately on 5th Jan

Dear Navneet

Tickets are still available at the same old rates.

If you cannot confirm which sounds like you are cheating us, you return the coupon and we will complain to ABN Amro Bank and ask for reversal of the amount, We had booked more than 50 days before the travel date, if you are not confirming it is your fault for which you will have to bear

Charulata Khanna

I again sent them a mail after receiving no reply on 8th Jan

Dear Navneet

Are you going to do something or not

Charulata Khanna

Again I get the same reply on 8th Jan

Greetings from Heritage Holidays!!!

Dear Mrs. Khanna,

There is very high fare is available for DELHI - MUMBAI on 22 January because we are having limited seats from the Airlines.

So, please provide us the new dates.

Thanks and Regards

Navneet

Reservation Incharge

Heritage Holidays Pvt. Ltd.

F-138 First Floor,

Rajouri Garden Main Market

New Delhi - 110027

Ph: (011) - 65908010 - 20 – 30

I mailed back to them on 9th Jan

Navneet

You all are making a fool of everbody. The low fares are still available. but you are looking for free tickets and make us pay.

You return the voucher immediately and I will take up the matter with the bank and consumer forum

Charulata Khanna

This is the final mail sent to them on 9th Feb

Dear Navneet

Please can you let me have the voucher back, you have deliberately delayed the despatch of the same so thai I cannot make another booking, but I will see that the matter is taken up to the highest authority.

Charulata Khanna