Dear All,
Please send me the required documents for cancellation of my policy number 005848198 (without deducting any charges). It was neither explained nor informed to me that the payment that I have made against (CHQ number 100035) is for a new policy & not for the existing policy which I am already having with Birla Sun Life (BSL). I was under the impression, that the above payment made is for the existing policy for its further continuation.
Furthermore, I want to lodge a strong and a critical complaint of your telesales advisor (Name: Ms Neha Thakkar; Advisor code # BF 6334) who misguided and neither bothered to explain or inform me that the payment that I have made is not for the same policy which I already have with BSL. I came to know about the entire case on Monday, when the original policy was dispatched to me by courier. Also note, the documents which I have received were not signed by me personally & have been forged with my incorrect signature on the original policy. I condemn this act of yours and am really upset with this kind of irresponsible and highly unprofessional attitude and service offered by your staff to me.
One more thing of me being unhappy for opting to use your policy is rather than getting my investments appreciated on actual fund value which I have paid, on the policy I see my investments have been depreciated and you guys are not even In a suitable position to explain me the reason behind it.
Common people invest money in policy in reputed company’s like Birla ETC for appreciation of at least 8 to 10 % & not to lose their money after three years of investment.
It is my only and humble request to you to refund all the money without deduction of any charges against policy number 005848198, as this was not my fault neither was done on my consent.
Please take the above matter seriously & try to refund my entire money ASAP. Any further delay in rely for the subject complaint may force me to lodge a complaint for the above issue.
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