Belive me, I am a customer of IOB for more than 3 years now and I just lost my patience over this ridiculous bank ..
Improve your customer care and your online banking website... Issues with them, it is so bad that I am not able to stop writing this..
1) Every night when some "Core EOD processing is going on", I can scedule a transaction. And it will disappear and I cannot track it once the core processing is over. Playing with Customer's money?
2) If the first one happens and money is not transferred, if I transfer for the second time, system still assumes that I am transferring for the second time and so I cannot transfer 50, 000 now since it crossed the daily limit? I am glad that my money is still in my account ..
3) Login to the website, 80% of times, you are shown a page "Login unsuccessful because of paraller logins, session expiry, etc ..". Come on, please fix this. Technology has improved.
4) Customer care number displayed on the website is wrong. Is there a customer care record that IOB bank can display to the public?
5) Customer care number provided to my dad by IOB employees in Pammal branch went to a home number in Delhi. Seriously guys, do you work free?
6) ATM card issues - One person will sit on the corner and he is the one who has to get my sginature to issue my card. One day he was busy, second and third day he was on leave .. I told my dad, I dont want a ATM card. I have some self prestige not to go and sit for a person who is not doing his work.
7) No one looks at online complaints ..
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