Very bad experience right from tracing the whereabouts of claim documents to the despatch of cheque. No one knows where the docs are and they keep giving you someone others reference and call back hopes. No replies to the emails sent on customer care id as well as grievance email id. The staff is arrogant and feels they are gods and can do anything. Reason i was given was that no employees in surat branch so your claim got stuck. why do you open a branch with no employees to process claims.
l will never go back.
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