Dear Sir/ Madam,
I am using airtel for the last 8 - 10 years on my numbers and I also use airtel broadband for my internet. The reason i am giving these details is for you to know how sincere and genuine a customer I am. I have been paying airtel an average of 1500 per month for this many years.
Today one Mr Raj came to my residence and spoke to the watchman stating that there is something very urgent and i need to call back. I was paranoid why someone would say call urgently. Until i spoke to Raj who stated that there is a balance of Rs 2136 /- on a number which belongs to me. I told him that this is not my number and Airtel cannot blame me when I have not used the same. He stated that the address and name is matching mine and if he is able to prove the facts he knows how to collect the money from me.
I would like someone to look into this matter urgently for the following reasons
1) How did my name and address match with an unpaid number
2) Are there any emails or bills that were sent to me or my address
3) Why dint someone from Airtel call before sending the collection agents home
4) The language used by the collections agent was very rude. He spoke to me as though i am an illitrate.
Please note that I work in a very reputed organisation and have a status in the market. I would want to understand what action has been taken against Raj who came to my residence from the collections department. Raj passed the message to call him. He also told that he would find the details and contact me again. Please note that I would like to speak to someone proffessional and who knows to diffrenciate a proffessional from a Goonda.
Also please note that Raj did not use any of the numbers mentioned to be used by collection agents in your website http://www.airtel.in/wps/wcm/connect/d237f6004f7ff0448c49bc4ac765bf0e/Mobility_Outsource_Collection_Recovery_Agency_details-As_of_29.9.08.pdf? MOD=AJPERES&CACHEID=d237f6004f7ff0448c49bc4ac765bf0e
I request for justice and guidance.
Sincerly
Vinu A V
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